Strategic Program Manager - Operations & Initiatives

MRI Software

Arkansas

On-site

USD 100,000 - 150,000

Full time

14 days+

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Job summary

MRI Software is seeking a Program Manager, Business Operations & Strategic Initiatives to lead cross-functional projects that advance value creation, operational excellence, and alignment with strategic objectives. You will partner with leaders across Support, Client Success, Professional Services, Sales, Marketing, Product, IT, and Finance to ensure successful delivery.

The ideal candidate combines program management expertise with organizational change leadership, strong stakeholder

Qualifications

Bachelor’s degree in Business, Management, Technology, Operations, a related field, or equivalent related experience.
5+ years of program management, project management, or business operations experience.
Experience leading complex, cross-functional initiatives involving multiple stakeholders and business functions.
Experience supporting or partnering with Customer Support, Technical Support, Customer Success, Service Operations, or Professional Services organizations.
Experience leading organizational change management, stakeholder engagement, or business adoption activities.
Strong communication, facilitation, and relationship-management skills.
Experience creating executive presentations, status reporting, and program dashboards.
Demonstrated ability to influence and drive results without direct authority.
Strong organizational, analytical, and problem-solving skills.

Responsibilities

Strategic Program & Project Management: Lead the design, execution, and oversight of strategic, transformational, or value-creation projects across the organization (e.g. cost optimization, growth initiatives, M&A integration, systems implementation, process transformation).
Stakeholder Engagement: Collaborate with cross-functional teams, including senior leadership, to define project scope, objectives, and deliverables, and ensure effective communication throughout the project lifecycle.
Process Improvement: Identify opportunities for process optimization and implement solutions that enhance efficiency, productivity, and scalability within business operations.
Risk Management: Proactively identify and address potential risks and issues, developing mitigation strategies to ensure project success.
Performance Tracking: Establish and monitor KPIs to track progress and impact, providing regular updates to key stakeholders.
Resource Allocation: Efficiently allocate resources, including personnel and budget, to ensure optimal project execution and successful outcomes.
Documentation and Reporting: Maintain comprehensive project documentation and prepare detailed reports for executive review and decision-making.
Drive adoption of KPIs, dashboards, reporting frameworks, and data-driven decision making within the organization.
Lead change management efforts, managing resistance, ensuring communications, training, and stakeholder buy-in.
Mentor or manage junior team members supporting strategic initiatives or project work.