Strategic Program Manager — Customer Delivery & Growth

Emerald Technologies; Salem (NH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health Savings Account/FSA

401K with company matching

Job summary

Emerald Technologies is seeking a Program Manager to join the Salem, NH team on a full-time basis. The PM will manage customer relationships, ensure satisfaction, and coordinate tactical business execution across mid-size accounts.

The role emphasizes contract alignment, revenue forecasting, and proactive communication with customers and internal teams. It offers a collaborative, growth-friendly environment in the EMS sector.

Qualifications

• Bachelor's degree or 5+ years of related industry experience is preferred.
• Experience in manufacturing, engineering or technical services is required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage relationships and serve as liaison between Emerald Technologies and customers.
• Ensure on-time delivery, quality, and clear communications with customers.
• Lead team meetings, document issues, and keep stakeholders informed of status.
• Support commercial and contract decisions and forecast revenue by account.

Skills

Relationship management

Customer experience

Verbal communication

Written communication

Team coordination

Project coordination

Education

Bachelor's degree in business administration or related field

2+ years related manufacturing industry experience

Tools

MS Office

Job description

Emerald Technologies is seeking a Program Manager to join the Salem, NH team on a full-time basis. The PM will manage customer relationships, ensure satisfaction, and coordinate tactical business execution across mid-size accounts.

The role emphasizes contract alignment, revenue forecasting, and proactive communication with customers and internal teams. It offers a collaborative, growth-friendly environment in the EMS sector.