Program Manager

Emerald Technologies; Saline (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits and 401K matching

Paid time off (PTO)

Gym reimbursement

Job summary

Emerald Technologies is seeking a Program Manager to join the Saline, MI team. You will lead strategic projects, manage customer relationships, and oversee commercial and contract aspects to ensure successful delivery and satisfaction.

The role requires a Bachelor’s degree in business or related field and 5+ years of experience in manufacturing services, with strong communication and MS Office skills. This on-site position offers a collaborative environment and growth opportunities.

Qualifications

• Bachelor's degree in business administration or related field.
• 5+ years relevant industry experience preferred.
• Strong written and verbal communication skills.
• Experience in managing customer revenue growth and commercial execution.
• Proficient with MS Office (Excel, Word, PowerPoint).

Responsibilities

• Relationship management with customers and escalation handling.
• Provide revenue forecasting by account and ensure delivery of commitments.
• Ensure customer satisfaction with on-time delivery and quality.
• Coordinate with site PM and internal teams for program status and issues.
• Manage contract terms, pricing, and commercial decisions.

Skills

Communication skills

Relationship management

Revenue growth experience

Commercial management

Education

Bachelor's degree in business administration or related field

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager

Full Time Saline, MI, US

25 days ago Requisition ID: 1634

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join the Saline, MI team! The Program Manager is a strategic project management professional who supports customer projects. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers.

At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

• Relationship Management:
  • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
  • Works with site Lead PM to provide revenue forecasting by account.
• Customer Experience & Satisfaction:
  • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
  • Provide verbal and written communication to customers to ensure expectations are met.
• Tactical Business Execution:
  • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
  • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
• Commercial/Contract Management:
  • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Benefits of the Job:

• Competitive medical, dental, and vision benefits
• Health Savings Account/Flexible Spending Account
• 401K and company matchingwith no vesting period
• PTO for rest and relaxation
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and events
• Employee Referral program

Qualifications of the Program Manager:

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience in managing customer revenue growth and commercial management/execution.
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.