Program Manager

Emerald Technologies; Salem (NH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health Savings Account/FSA

401K with company matching

Job summary

Emerald Technologies is seeking a Program Manager to join the Salem, NH team on a full-time basis. The PM will manage customer relationships, ensure satisfaction, and coordinate tactical business execution across mid-size accounts.

The role emphasizes contract alignment, revenue forecasting, and proactive communication with customers and internal teams. It offers a collaborative, growth-friendly environment in the EMS sector.

Qualifications

• Bachelor's degree or 5+ years of related industry experience is preferred.
• Experience in manufacturing, engineering or technical services is required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Manage relationships and serve as liaison between Emerald Technologies and customers.
• Ensure on-time delivery, quality, and clear communications with customers.
• Lead team meetings, document issues, and keep stakeholders informed of status.
• Support commercial and contract decisions and forecast revenue by account.

Skills

Relationship management

Customer experience

Verbal communication

Written communication

Team coordination

Project coordination

Education

Bachelor's degree in business administration or related field

2+ years related manufacturing industry experience

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager

Full Time Salem, NH, US

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Salem, NH team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

• Relationship Management:
  • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
  • Works with site Lead PM to provide revenue forecasting by account.
• Customer Experience & Satisfaction:
  • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
  • Provide verbal and written communication to customers to ensure expectations are met.
• Tactical Business Execution:
  • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
  • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
• Commercial/Contract Management:
  • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Qualifications of the Program Manager:

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience in managing customer revenue growth and commercial management/execution.
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Benefits of the Job:

• Competitive medical, dental, and vision benefits
• Health Savings Account/Flexible Spending Account
• 401K and company matchingwith no vesting period
• PTO for rest and relaxation
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and events
• Employee Referral program

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.