Strategic Program Manager — AI-Driven CX Change

Gusto, Inc.; Atlanta (GA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity (RSUs)

Total rewards

Job summary

Gusto is seeking a Strategic Program Manager to shape customer experience in an AI-enabled environment. You will partner with executive leadership across CX, Product, Engineering, Data, Design, and Operations to drive large-scale programs and changes.

You will set standards for readiness, influence across teams, and ensure programs align with product launches and service design principles, leveraging AI-driven solutions and data-driven insights.

Qualifications

• 8+ years of experience in program management, operations, and/or project management with cross-functional scope.

Responsibilities

• Lead and drive high-priority, cross-functional programs for Gusto, owning their success or failure.

Skills

Program management

Operations

Project management

AI programs

Stakeholder management

Data analysis

Executive presence

Communication

Data visualization

Tools

Asana

Notion

Airtable

JIRA

Excel

Job description

Gusto is seeking a Strategic Program Manager to shape customer experience in an AI-enabled environment. You will partner with executive leadership across CX, Product, Engineering, Data, Design, and Operations to drive large-scale programs and changes.

You will set standards for readiness, influence across teams, and ensure programs align with product launches and service design principles, leveraging AI-driven solutions and data-driven insights.