Strategic Program Lead, Provider Operations (Remote)

Humana; San Juan (PR); On-site; USD 115,000 - 158,000; Full time

Job summary

Humana is seeking a Program Delivery Lead, Provider Operations to shape and manage strategic programs that drive operational excellence across the organization.

You will partner with executives and cross-functional teams to define implementation plans, track milestones, analyze results, and present insights to inform decisions. This remote role supports Humana's healthcare objectives with opportunities for impact and growth.

Qualifications

• 3+ years leading program delivery from planning through execution.
• 3+ years partnering with leaders to develop implementation plans, manage milestones, and track progress against project objectives.
• 3+ years identifying process improvement opportunities and implementing more efficient workflows, tools, and operating practices.
• 3+ years managing project activities, risks, dependencies, timelines, and deliverables to support successful program outcomes.
• Ability to review, analyze, and communicate program results, including performance trends, risks, issues, and recommendations.
• Strong written communication skills, including experience developing executive summaries, status updates, stakeholder communications, and other business-facing materials.
• Strong verbal communication and facilitation skills, including experience presenting to and leading discussions with business leaders, executives, and cross-functional teams.
• Proficiency creating polished PowerPoint presentations that translate complex information into clear, concise, and visually effective executive-level materials.
• Experience advising executives and functional leaders on strategic priorities, operational impacts, and program-related decisions.
• Ability to exercise independent judgment on complex issues by analyzing variable factors and determining appropriate recommendations, next steps, and courses of action.

Responsibilities

• Develop and deliver strategic programs to support objectives.
• Partner with leaders to define implementation plans and manage timelines.
• Identify risks and dependencies; ensure successful program execution.
• Evaluate outcomes and communicate insights to executives.
• Prepare communications and executive-ready presentations.
• Provide guidance on significant business matters with minimal supervision.

Skills

Program leadership

Stakeholder management

Process improvement

Project management

Data analysis

Executive communication

Presentations

Strategic advisory

Independent judgment

Cross-functional collaboration

Education

Master's Degree in Business Administration or related field

PMP certification

Six Sigma Certification

Tools

PowerPoint

Job description

Humana is seeking a Program Delivery Lead, Provider Operations to shape and manage strategic programs that drive operational excellence across the organization.

You will partner with executives and cross-functional teams to define implementation plans, track milestones, analyze results, and present insights to inform decisions. This remote role supports Humana's healthcare objectives with opportunities for impact and growth.