Strategic Network Operations Lead (Remote)

Humana; Frankfort (KY); On-site; USD 95,000 - 131,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana is seeking a Network Operations Lead in a remote capacity to drive standardization, governance, and execution across markets. This strategic individual contributor role focuses on improving operational consistency, scalability, and readiness while translating priorities into structured workplans and executive-ready materials.

The role requires strong strategic thinking, executive communication, and the ability to influence outcomes independently.

Qualifications

• Minimum of 5 years of experience in operations, consulting, process improvement, business transformation.
• Minimum of 5 years of strategic operations experience, including translating organizational priorities into structured workplans.
• Minimum of 3 years of executive communication experience.
• Minimum of 3 years of process improvement experience.
• Minimum of 2 years of cross-functional leadership experience.
• Minimum of 2 years of analytical problem-solving experience.

Responsibilities

• Lead standardization of Network Operations workflows, documentation, operating expectations, and processes across markets or regions.
• Develop executive-ready presentations, status updates, decision documents, process maps, and communication materials.
• Support planning for future system, technology, and operating model changes by documenting dependencies and preparing teams for transition.
• Establish or improve standard operating procedures, governance routines, intake processes, escalation pathways, and performance tracking.
• Manage strategic workplans, track deliverables, identify risks, and elevate issues with recommended actions.
• Facilitate meetings and working sessions to align stakeholders, clarify ownership, and drive follow-through.

Skills

Strategic thinking

Executive communication

Cross-functional leadership

Analytical problem-solving

Process improvement

Tools

Microsoft Suite

Job description

Humana is seeking a Network Operations Lead in a remote capacity to drive standardization, governance, and execution across markets. This strategic individual contributor role focuses on improving operational consistency, scalability, and readiness while translating priorities into structured workplans and executive-ready materials.

The role requires strong strategic thinking, executive communication, and the ability to influence outcomes independently.