Strategic Program Director

Incendia Partners; Irving (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Incendia Partners is looking for a Strategic Program Manager in Dallas, TX. The role emphasizes translating corporate strategy into executable programs and leading cross-functional delivery initiatives for a global fintech leader. Experience in payments and a strong track record in managing strategic programs is essential.

You will engage with executive-level stakeholders and ensure measurable improvements in operational and financial results. Bilingual capabilities in English and Spanish are required, and the role offers a hybrid working model.

Qualifications

• 5+ years in delivery, program, or professional services management.
• Hands-on experience in enterprise integrations and tokenization.
• Proven track record delivering large-scale, global programs.

Responsibilities

• Manage multi-workstream strategic programs aligned to business goals.
• Engage with executive-level stakeholders in the airline and hospitality sectors.
• Deliver measurable improvements in customer experience and program profitability.

Skills

Delivery management

Program management

Fintech/payments experience

Bilingual in English and Spanish

Agile methodologies

Tools

Jira

Confluence

Asana

Job description

Strategic Program Manager (Bilingual – English/Spanish) | Dallas, TX (Hybrid/Remote)

Overview

Seeking a Strategic Program Manager to translate corporate strategy into executable programs for a global fintech and payments orchestration leader. This individual will lead cross‑functional delivery initiatives, manage strategic programs, and drive measurable operational and financial results across enterprise‑scale clients in the payments and travel/hospitality sectors.

Key Focus Areas

• Manage multi‑workstream strategic programs aligned to business goals
• Lead program planning, execution, financial oversight, and risk management
• Partner cross‑functionally with leadership, delivery, finance, and technology teams
• Deliver measurable improvements in customer experience, delivery efficiency, and program profitability
• Engage with executive‑level stakeholders, including airline and hospitality clients

Experience & Skills Required

• 5+ years in delivery, program, or professional services management
• 2–3+ years in fintech/payments (preferably orchestration platform, gateway/PSP, or acquirer background)
• Hands‑on experience in enterprise integrations, tokenization, APMs, risk/fraud tooling, routing, and settlement flows
• Background supporting airline or hospitality industry clients preferred
• Proven track record delivering large‑scale, global programs or migrations
• Strong situational leadership and executive presence (comfortable with C‑level workshops and escalations)
• Bilingual in English and Spanish
• Technical fluency with REST APIs, webhooks, observability, and GCP/cloud environments
• Proficiency in Agile/iterative delivery, Jira/Confluence, Asana, and risk management
• Familiarity with PCI/SOC 2; PMP/CSM a plus

Success Metrics

• On‑time go‑live rate and customer satisfaction (NPS/CSAT)
• Service utilization, delivery margin, and forecast accuracy
• Portfolio throughput and delivery quality

Location: Dallas, TX (Hybrid/Mostly Remote)

Travel: 20–25% (onsite customer sessions, partner visits, team offsites)