Strategic Product Operations Lead

H&R Block; Missouri; On-site; USD 101,000 - 162,000; Full time

Job summary

H&R Block is seeking an experienced Product Operations professional to partner with leadership and cross-functional teams to translate strategic priorities into scalable practices, enablement programs, and measurable improvements. You will define and lead workstreams, drive complex initiatives, and deliver tools, communications, insights, and governance to support adoption and value delivery.

The role emphasizes collaboration with Product, Design, and Engineering, applying Lean, Agile, and

Qualifications

• 8+ years in Product Operations, PM, Strategy & Operations, Business Operations, or related field.
• Experience leading cross-functional programs translating strategy into execution.
• Working knowledge of discovery, experimentation, product analytics, Agile and Lean methodologies.
• Experience with portfolio management, prioritization, dependency management, product management tools, and operating rhythms.
• Experience enabling AI-supported workflows and responsible AI adoption.
• Strong communication, facilitation, executive storytelling, and stakeholder influence skills.
• Analytical mindset using data and insights to inform decisions, measure outcomes, and drive continuous improvement.

Responsibilities

• Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working.
• Translate strategic priorities into actionable plans, coordinating cross-functional initiatives from planning through execution.
• Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement.
• Lead change and adoption efforts by developing communications, training, enablement resources, and success measures that help teams embrace new practices.
• Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions.
• Use Lean, Agile, and DevOps principles to identify improvement opportunities and help teams work more effectively and deliver value faster.
• Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice.
• Develop reporting, dashboards, and decision-ready materials that track objectives, progress, outcomes, dependencies, risks, and key business metrics.
• Support continuous discovery, analytics, experimentation, and AI enablement by driving adoption of approved practices, standards, tools, and governance requirements.
• Facilitate cross-functional collaboration by leading working sessions, clarifying ownership, documenting decisions, and supporting implementation of initiatives across product teams.

Skills

Product Operations

Program Management

Strategy Ops

Agile / Lean

Communication

Stakeholder Influence

AI Enablement

Analytics

Job description

H&R Block is seeking an experienced Product Operations professional to partner with leadership and cross-functional teams to translate strategic priorities into scalable practices, enablement programs, and measurable improvements. You will define and lead workstreams, drive complex initiatives, and deliver tools, communications, insights, and governance to support adoption and value delivery.

The role emphasizes collaboration with Product, Design, and Engineering, applying Lean, Agile, and