Product Operations Lead

H&R Block; Missouri; On-site; USD 101,000 - 162,000; Full time

Job summary

H&R Block is seeking an experienced Product Operations professional to partner with leadership and cross-functional teams to translate strategic priorities into scalable practices, enablement programs, and measurable improvements. You will define and lead workstreams, drive complex initiatives, and deliver tools, communications, insights, and governance to support adoption and value delivery.

The role emphasizes collaboration with Product, Design, and Engineering, applying Lean, Agile, and

Qualifications

• 8+ years in Product Operations, PM, Strategy & Operations, Business Operations, or related field.
• Experience leading cross-functional programs translating strategy into execution.
• Working knowledge of discovery, experimentation, product analytics, Agile and Lean methodologies.
• Experience with portfolio management, prioritization, dependency management, product management tools, and operating rhythms.
• Experience enabling AI-supported workflows and responsible AI adoption.
• Strong communication, facilitation, executive storytelling, and stakeholder influence skills.
• Analytical mindset using data and insights to inform decisions, measure outcomes, and drive continuous improvement.

Responsibilities

• Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working.
• Translate strategic priorities into actionable plans, coordinating cross-functional initiatives from planning through execution.
• Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement.
• Lead change and adoption efforts by developing communications, training, enablement resources, and success measures that help teams embrace new practices.
• Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions.
• Use Lean, Agile, and DevOps principles to identify improvement opportunities and help teams work more effectively and deliver value faster.
• Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice.
• Develop reporting, dashboards, and decision-ready materials that track objectives, progress, outcomes, dependencies, risks, and key business metrics.
• Support continuous discovery, analytics, experimentation, and AI enablement by driving adoption of approved practices, standards, tools, and governance requirements.
• Facilitate cross-functional collaboration by leading working sessions, clarifying ownership, documenting decisions, and supporting implementation of initiatives across product teams.

Skills

Product Operations

Program Management

Strategy Ops

Agile / Lean

Communication

Stakeholder Influence

AI Enablement

Analytics

Job description

About The Role

In this role, you will partner with Product Operations leadership and cross-functional teams to translate strategic priorities into scalable practices, enablement programs, operating rhythms, and measurable improvements. You will define and lead workstreams and initiatives, turning strategy into actionable plans, driving complex cross-functional efforts, and delivering the tools, communications, insights, analyses, and operational practices needed to support adoption, move work forward, and achieve measurable impact.

Day to day, you'll…

• Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working
• Translate strategic priorities into actionable plans, coordinating cross-functional initiatives from planning through execution
• Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement
• Lead change and adoption efforts by developing communications, training, enablement resources, and success measures that help teams embrace new practices
• Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions
• Use Lean, Agile, and DevOps principles to identify improvement opportunities and help teams work more effectively and deliver value faster
• Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice
• Develop reporting, dashboards, and decision-ready materials that track objectives, progress, outcomes, dependencies, risks, and key business metrics
• Support continuous discovery, analytics, experimentation, and AI enablement by driving adoption of approved practices, standards, tools, and governance requirements
• Facilitate cross-functional collaboration by leading working sessions, clarifying ownership, documenting decisions, and supporting implementation of initiatives across product teams

Required Qualifications

• 8+ years of experience in Product Operations, Program Management, Product Management, Strategy & Operations, Business Operations, or a related discipline
• Experience leading complex, cross-functional programs and initiatives while translating strategy into execution through planning, operational improvement, and change adoption
• Working knowledge of modern product practices, including discovery, experimentation, product analytics, Agile, and Lean methodologies
• Experience with portfolio management, prioritization, dependency management, product management tools, and product operating rhythms
• Experience enabling AI-supported workflows and responsible AI adoption
• Strong communication, facilitation, executive storytelling, and stakeholder influence skills, including the ability to drive outcomes without formal authority
• Analytical mindset with the ability to leverage data and insights to inform decisions, measure outcomes, and drive continuous improvement

Preferred Qualifications

• Experience in Big 4 consulting environment
• Experience facilitating PI Planning, quarterly planning, portfolio reviews, or other multi-team planning processes
• Experience developing enablement programs, training, coaching, or communities of practice
• Experience with product analytics, experimentation, and dashboards
• Experience operating in a large, matrixed, enterprise environment

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$101,200.00 - $161,900.00/Yr.