Office Leader: Client Experience & Ops Champion

H&R Block, Inc.; Jacksonville (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

H&R Block is seeking an Office Leader to oversee one or more retail offices, delivering a consistent, high-quality client experience and strong business results. You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership in office readiness, staffing, and operations.

You will drive revenue, manage day-to-day operations, and ensure staffing, scheduling, and compliance align with seasonal needs, while partnering

Qualifications

• Bachelor's degree or equivalent leadership experience is required.
• Experience managing multiple locations or a multi-office footprint.
• Proven ability to coach, develop, and hold teams accountable.
• Strong client-centric mindset with a track record of delivering consultative service.
• Experience driving revenue, growth, and operational performance in a retail/service environment.

Responsibilities

• Own consistent delivery of the consultative client experience across one or more offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client-centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to performance.
• Provide coaching informed by observed behaviors and performance outcomes to strengthen team execution.
• Identify performance patterns, address gaps, and develop bench strength and high-potential talent.

Skills

Leadership

Coaching

Client-centric

Business acumen

People development

Education

Bachelor's degree or equivalent leadership experience

Job description

H&R Block is seeking an Office Leader to oversee one or more retail offices, delivering a consistent, high-quality client experience and strong business results. You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with hands-on leadership in office readiness, staffing, and operations.

You will drive revenue, manage day-to-day operations, and ensure staffing, scheduling, and compliance align with seasonal needs, while partnering