Product Operations Manager

Surge AI; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Surge AI is seeking a Product Operations Manager to optimize the systems and processes that support our product development and delivery. You’ll work with product, engineering, and operations to ensure smooth coordination and scalable solutions.

This role thrives in fast-paced settings and requires strong analytical skills, clear communication, and the ability to drive continuous improvement across teams. AI/ML interest is a plus.

Qualifications

• Strong analytical skills focused on operational efficiencies and product delivery.
• Ability to navigate ambiguity and manage multiple initiatives.
• Excellent communication across departments.
• Interest in AI/ML systems is a plus.

Responsibilities

• Oversee end-to-end product operations cycle to deliver features.
• Collaborate with product and engineering to align processes with goals.
• Establish, track, and optimize KPIs for product and operations.
• Manage internal and external communication on product updates.
• Use data-driven insights to refine operational strategies.

Skills

Strong analytical skills

Ambiguity navigation

Excellent communication

AI/ML interest

Job description

About Us

Our mission is to raise AGI with the richness of human intelligence — curious, witty, imaginative, and full of unexpected brilliance.

Surge was founded by engineers and researchers who dreamed of building the next generation AI. We're building a platform that powers the most powerful models in the world in partnership with companies like Anthropic, Google, Microsoft, and Meta.

At Surge, we believe the path to AGI isn't just about scaling compute—it's about embracing the unlimited ceiling of human intelligence and creativity in the data that shapes these systems. Our platform combines elite human expertise with cutting-edge tools for scalable oversight, from building rich RL environments to conducting rigorous evaluations that go beyond benchmarks. We've run a profitable business from day one without raising venture funding.

The Role

As a Product Operations Manager at Surge, you'll play a critical role in optimizing the systems and processes that support our product development and delivery. You'll work closely with cross-functional teams, ensuring smooth coordination between product, engineering, and operations. This is an ideal role for someone who thrives in fast-paced environments and is adept at solving complex operational challenges to drive product success.

What You’ll Do

• Oversee the end-to-end product operations cycle, ensuring timely and efficient delivery of features, improvements, and customer-facing solutions.

• Collaborate with product and engineering teams to align operational processes with product goals, ensuring that customer needs are met with scalable solutions.

• Establish, track, and optimize key performance metrics that ensure product and operational success, identifying areas for continuous improvement.

• Manage internal and external communication around product updates, resolving any operational roadblocks that arise.

• Use data-driven insights to refine operational strategies, ensuring seamless execution and support for product teams.
  

What We’re Looking for

• Strong analytical skills with a focus on improving operational efficiencies and product delivery.

• Ability to navigate ambiguity, manage multiple initiatives, and drive continuous improvement across product and operational teams.

• Excellent communication skills, with the ability to collaborate across departments and translate complex processes into actionable steps.

• Interest in AI/ML systems is a plus, but not required.