Strategic Product Lead: Restaurant HR Payroll Systems

Chick-fil-A, Inc.; Atlanta (GA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work model

Hybrid work environment

Job summary

Chick-fil-A, Inc. is seeking a Product Lead in Restaurant Financial Systems to own one or more operator-facing systems and drive transformational HR Payroll projects. You will partner with Operators, cross-functional teams, and vendors to deliver data-driven improvements and a strategic technology roadmap.

The role emphasizes analytical rigor, end-to-end project leadership, and the ability to translate business needs into scalable payroll and system solutions across the organization.

Qualifications

• 3 years of experience required.
• Bachelor's degree or equivalent experience.
• Experience with Excel, Word, and PowerPoint is required.

Responsibilities

• Serve as SME and system owner for 1 or more chainwide, Operator-focused systems of significant scope and complexity
• Lead large and/or complex Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues, and responding to results
• Manage and lead the product lifecycle through deep understanding of end users’ needs and existing processes, driving prioritization to develop problem-focused solutions, and managing competing priorities from multiple stakeholders of the system
• Serve as a designated point of contact for escalation of broad issues with an implemented system, data set, or vendor
• Solve complex problems independently
• Influence stakeholder group to consider wide array of possible solutions to a business need; recommend solutions based on a broad business perspective
• Collaborate to ensure desired outcomes are achieved for different projects, including facilitation of councils, meetings, and cross-functional decisions across stakeholder groups
• Identify and recommend changes in procedures of significant impact on broader groups
• Participate in roadmap development; make recommendations about future system and data infrastructure needs
• Communicate project benefits, progress, and updates to a variety of audiences via written, visual, and verbal presentations

Skills

Interpersonal skills

Attention to detail

Analytical & problem-solving

Communication skills

Project management

Education

Bachelor's degree or equivalent experience

Tools

Excel

Word

PowerPoint

Job description

Chick-fil-A, Inc. is seeking a Product Lead in Restaurant Financial Systems to own one or more operator-facing systems and drive transformational HR Payroll projects. You will partner with Operators, cross-functional teams, and vendors to deliver data-driven improvements and a strategic technology roadmap.

The role emphasizes analytical rigor, end-to-end project leadership, and the ability to translate business needs into scalable payroll and system solutions across the organization.