Product Lead, Restaurant Payroll and Systems

Chick-fil-A, Inc.

Atlanta (GA)

Hybrid

USD 90,000 - 140,000

Full time

4 days ago

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Job summary

Chick-fil-A, Inc. is seeking a Product Lead for Restaurant Financial Systems to own the system portfolio, partner with Operators and cross-functional teams, and drive transformational payroll-related initiatives. The role combines in-person collaboration (8-10 days per month) with virtual work within the Flexible Futures model.

You will act as a system expert, manage complex projects, and influence strategic technology roadmaps while ensuring execution of plans and stakeholder alignment.

Qualifications

Bachelor's degree or equivalent experience.
3 years of experience in product or project roles.
10% travel expected.

Responsibilities

Serve as subject-matter expert and/or system owner for 1 or more chainwide, Operator-focused systems of significant scope and complexity.
Lead large and/or complex Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues, and responding to results.
Manage and lead the product lifecycle through deep understanding of end users’ needs and existing processes, driving prioritization to develop problem-focused solutions, and managing competing priorities from multiple stakeholders of the system.
Serve as a designated point of contact for escalation of broad issues with an implemented system, data set, or vendor.
Solve complex problems independently
Influence stakeholder group to consider wide array of possible solutions to a business need; recommend solutions based on a broad business perspective
Collaborate to ensure desired outcomes are achieved for different projects, including facilitation of councils, meetings, and cross-functional decisions across stakeholder groups
Identify and recommend changes in procedures of significant impact on broader groups
Participate in roadmap development; make recommendations about future system and data infrastructure needs
Communicate project benefits, progress, and updates to a variety of audiences via written, visual, and verbal presentations

Skills

Strong interpersonal skills

Attention to detail

Analytical & problem-solving skills

Communication skills

Project management

Excel

Word

PowerPoint

Education

Bachelor's degree or equivalent experience

Bachelor's Degree

Bachelor's Degree in Business, Data and Analytics, or Engineering

Job description

How We Work At Chick-fil-A

Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.

Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Overview

The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by stewarding the effectiveness of our systems portfolio and offering 2nd mile service to Operators and those who support them. Product Leads on the Restaurant Financial Systems team are responsible for maintaining a high degree of analytical competence and project leadership as they partner with Restaurant Operators, cross-functional staff teams and external vendors. They maintain a high level of subject matter expertise for a particular system and are often considered process owners within the organization. Product Leads are responsible for both proactive and responsive analysis, project planning and executing project details, and collaborating with others. They will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details and escalating issues, and responding to results. They are able to leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.

The individual in this specific role will be responsible for transformational program work involving HR Payroll solutions, which includes payroll processing, accruals management, employee record management, and integrations with internal systems and external vendors. The role is responsible for the Product Management Lifecycle and subject matter expertise in areas such as payroll management and systems implementation.

Responsibilities

Serve as subject-matter expert and/or system owner for 1 or more chainwide, Operator-focused systems of significant scope and complexity
Lead large and/or complex Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues, and responding to results
Manage and lead the product lifecycle through deep understanding of end users’ needs and existing processes, driving prioritization to develop problem-focused solutions, and managing competing priorities from multiple stakeholders of the system
Serve as a designated point of contact for escalation of broad issues with an implemented system, data set, or vendor
Solve complex problems independently
Influence stakeholder group to consider wide array of possible solutions to a business need; recommend solutions based on a broad business perspective
Collaborate to ensure desired outcomes are achieved for different projects, including facilitation of councils, meetings, and cross-functional decisions across stakeholder groups
Identify and recommend changes in procedures of significant impact on broader groups
Participate in roadmap development; make recommendations about future system and data infrastructure needs
Communicate project benefits, progress, and updates to a variety of audiences via written, visual, and verbal presentations

Required Qualifications (Knowledge, Skills, & Abilities)