Product Lead, Payroll & Restaurant Systems

Chick-fil-A, Inc.; Atlanta (GA); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Chick-fil-A, Inc. is seeking a Product Lead for Restaurant Financial Systems to own the system portfolio, partner with Operators and cross-functional teams, and drive transformational payroll-related initiatives. The role combines in-person collaboration (8-10 days per month) with virtual work within the Flexible Futures model.

You will act as a system expert, manage complex projects, and influence strategic technology roadmaps while ensuring execution of plans and stakeholder alignment.

Qualifications

• Bachelor's degree or equivalent experience.
• 3 years of experience in product or project roles.
• 10% travel expected.

Responsibilities

• Serve as subject-matter expert and/or system owner for 1 or more chainwide, Operator-focused systems of significant scope and complexity.
• Lead large and/or complex Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues, and responding to results.
• Manage and lead the product lifecycle through deep understanding of end users’ needs and existing processes, driving prioritization to develop problem-focused solutions, and managing competing priorities from multiple stakeholders of the system.
• Serve as a designated point of contact for escalation of broad issues with an implemented system, data set, or vendor.
• Solve complex problems independently
• Influence stakeholder group to consider wide array of possible solutions to a business need; recommend solutions based on a broad business perspective
• Collaborate to ensure desired outcomes are achieved for different projects, including facilitation of councils, meetings, and cross-functional decisions across stakeholder groups
• Identify and recommend changes in procedures of significant impact on broader groups
• Participate in roadmap development; make recommendations about future system and data infrastructure needs
• Communicate project benefits, progress, and updates to a variety of audiences via written, visual, and verbal presentations

Skills

Strong interpersonal skills

Attention to detail

Analytical & problem-solving skills

Communication skills

Project management

Excel

Word

PowerPoint

Education

Bachelor's degree or equivalent experience

Bachelor's Degree

Bachelor's Degree in Business, Data and Analytics, or Engineering

Job description

Chick-fil-A, Inc. is seeking a Product Lead for Restaurant Financial Systems to own the system portfolio, partner with Operators and cross-functional teams, and drive transformational payroll-related initiatives. The role combines in-person collaboration (8-10 days per month) with virtual work within the Flexible Futures model.

You will act as a system expert, manage complex projects, and influence strategic technology roadmaps while ensuring execution of plans and stakeholder alignment.