Payroll Systems Product Lead - Restaurant Ops

Chick-fil-A, Inc.; Atlanta (GA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Chick-fil-A, Inc. is seeking a Product Lead for Restaurant Financial Systems to own one or more enterprise systems, drive large-scale projects, and align product strategy with Operators and cross-functional partners.

You will manage the product lifecycle, ensure delivery of payroll solutions, and coordinate with internal teams and vendors. You will develop deep subject matter expertise in payroll management and system implementations while guiding stakeholders and delivering business impact.

Qualifications

• Strong interpersonal skills and attention to detail.
• Analytical and problem-solving abilities are essential.
• Excellent communication and project management experience required.

Responsibilities

• Serve as subject-matter expert and/or system owner for 1 or more chainwide, Operator-focused systems of significant scope and complexity.
• Lead large and/or complex Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, and communicating key details.
• Manage the product lifecycle through deep understanding of end users’ needs and existing processes, prioritizing solutions and managing stakeholder priorities.
• Designated point of contact for escalation of broad issues with an implemented system, data set, or vendor.
• Solve complex problems independently.
• Influence stakeholder groups to consider a broad array of solutions for business needs.
• Collaborate to achieve project outcomes, facilitating councils, meetings, and cross-functional decisions.
• Identify and recommend changes in procedures affecting large groups.
• Participate in roadmap development and future data infrastructure needs.
• Communicate project benefits, progress, and updates to various audiences via written, visual, and verbal presentations.

Skills

Strong interpersonal skills

Attention to detail

Analytical & problem-solving skills

Communication skills

Project management

Education

Bachelor's degree or equivalent experience

Tools

Excel

Word

PowerPoint

Job description

Chick-fil-A, Inc. is seeking a Product Lead for Restaurant Financial Systems to own one or more enterprise systems, drive large-scale projects, and align product strategy with Operators and cross-functional partners.

You will manage the product lifecycle, ensure delivery of payroll solutions, and coordinate with internal teams and vendors. You will develop deep subject matter expertise in payroll management and system implementations while guiding stakeholders and delivering business impact.