Product Lead — Restaurant Payroll Systems

CFA Supply; Atlanta (GA); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Chick-fil-A, Inc. is seeking a Product Lead within the Restaurant Financial Systems group to own and transform payroll-related systems across operators. You will partner with cross-functional teams and external vendors, drive project plans, and influence system roadmaps while ensuring clear communication and results.

The role emphasizes HR payroll solutions, payroll processing, accruals management, and integrations, with a mix of in-person and remote collaboration per our Flexible Futures model.

Qualifications

• Strong interpersonal skills.
• Attention to detail.
• Analytical & problem-solving skills.
• Communication skills.
• Project management experience and proficiency in Excel, Word, PowerPoint.
• Travel 10%.

Responsibilities

• Serve as subject-matter expert and/or system owner for 1 or more chainwide, Operator-focused systems of significant scope and complexity
• Lead large and/or complex Restaurant and Field-Staff facing projects by recommending and deploying changes, creating and ensuring execution of the project plan, recommending necessary changes to budget or resources, communicating key details and escalating issues, and responding to results
• Manage and lead the product lifecycle through deep understanding of end users’ needs and existing processes, driving prioritization to develop problem-focused solutions, and managing competing priorities from multiple stakeholders of the system
• Serve as a designated point of contact for escalation of broad issues with an implemented system, data set, or vendor
• Solve complex problems independently
• Influence stakeholder group to consider wide array of possible solutions to a business need; recommend solutions based on a broad business perspective
• Collaborate to ensure desired outcomes are achieved for different projects, including facilitation of councils, meetings, and cross-functional decisions across stakeholder groups
• Identify and recommend changes in procedures of significant impact on broader groups
• Participate in roadmap development; make recommendations about future system and data infrastructure needs
• Communicate project benefits, progress, and updates to a variety of audiences via written, visual, and verbal presentations

Skills

Interpersonal skills

Attention to detail

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Excel

Word

PowerPoint

Job description

Chick-fil-A, Inc. is seeking a Product Lead within the Restaurant Financial Systems group to own and transform payroll-related systems across operators. You will partner with cross-functional teams and external vendors, drive project plans, and influence system roadmaps while ensuring clear communication and results.

The role emphasizes HR payroll solutions, payroll processing, accruals management, and integrations, with a mix of in-person and remote collaboration per our Flexible Futures model.