Strategic Product & Brand Communications Leader

Chime; San Francisco (CA); On-site; USD 246,000 - 340,000; Full time

Job summary

Chime in San Francisco is seeking a senior leader to head Product & Brand Communications, driving an integrated narrative across product launches and brand campaigns. You will partner with Brand Marketing and Product Marketing to shape campaigns, launch narratives, and amplify them across channels with a clear, compelling voice.

You’ll expand media and influencer relationships, prep executives for external opportunities, and build a high-performing team to scale Chime’s presence as a fintech

Qualifications

• 12+ years of experience in product, consumer, or brand communications, or related marketing roles, preferably in consumer technology.
• Proven track record leading product and brand communications functions, from large-scale consumer campaigns to major product launches.
• Deep media and influencer relationships across consumer, business, and technology outlets, with a history of landing stories that strengthen brand positioning.
• Experience partnering with creators, celebrities, or brands to generate earned media for consumer, corporate, or social impact campaigns.
• Proven leadership: developed high-performing teams, led cross-functional initiatives, and managed agency partners in fast-paced environments.
• Fluency in fintech and consumer technology, including how AI is changing products, consumer behavior, and communications.
• Exceptional writing, editing, and verbal communication skills. You write with personality and know how to make complex ideas clear and compelling.
• Experience advising C-suite executives and building effective partnerships with Marketing, Product, and Engineering teams.
• A degree in Communications, Public Relations, Marketing, Business, or a related field.

Responsibilities

• Set the strategy: Own an integrated product and brand communications strategy that drives the business and wins over consumers and the tech community alike.
• Mainstream the Chime brand: In close collaboration with Brand Marketing, turn brand partnerships, consumer insights, original research, and cultural moments into campaigns that generate sustained coverage.
• Own the product narrative: Work hand in hand with Product Marketing to drive 360-degree product launches, from messaging to media, influencer relations, and the owned and paid surround sound that turns each one into a buzzy moment.
• Build the team: Lead and develop a high-performing team and raise the bar for the function. Product and Brand Communications is a growth driver for Chime, and there's a lot of runway.
• Lead cross-functionally: Partner with Product Management, Engineering, Brand Marketing, Product Marketing, Content, and others, so every launch and campaign tells a clear story.
• Expand the spokesperson bench: Prepare Chime's product, technology, and marketing leaders for external communications opportunities, working closely with our Chief Technology Officer, Chief Product Officer, and Chief Marketing and Growth Officer and their teams.
• Keep Chime in the conversation: Cultivate relationships across national and local consumer, lifestyle, business, technology, and trade outlets. Direct external agencies to drive consistent coverage and bring campaigns to life.

Skills

Brand communications

Product communications

Media relations

Writing & storytelling

Education

Bachelor's degree in Communications/PR/Marketing/Business

Job description

Chime in San Francisco is seeking a senior leader to head Product & Brand Communications, driving an integrated narrative across product launches and brand campaigns. You will partner with Brand Marketing and Product Marketing to shape campaigns, launch narratives, and amplify them across channels with a clear, compelling voice.

You’ll expand media and influencer relationships, prep executives for external opportunities, and build a high-performing team to scale Chime’s presence as a fintech