Strategic Process Improvement Lead

JPMorgan Chase & Co.; New York (NY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health care coverage

Retirement plan

Job summary

JPMorgan Chase & Co. in New York, NY, invites an Associate to join the CAO Strategy & Process Improvement team.

You will work on operating models, employee and client experience, and firm-wide initiatives with senior leaders including the CAO and COO. The role emphasizes hypothesis-driven problem solving, data analysis, and collaboration with Project teams across NYC and Dallas, with project cycles of up to six months and opportunities to influence senior leaders and implement impactful

Qualifications

• 3+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team.
• Strong problem-solving and issue identification skills.
• Skills gathering, analyzing, and synthesizing data from multiple sources using Excel.
• Ability to manage key elements of a workstream to completion, escalating and seeking help where necessary.

Responsibilities

• Own a well-scoped workstream within a project, which could span process improvement, organizational change, and functional strategy efforts.
• Develop project-specific content and domain knowledge quickly and actively participate in team problem-solving sessions.
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights.
• Produce presentation materials to summarize findings and recommendations and influence senior leaders.
• Help guide client interviews to gather baseline information and work with internal client teams to define business pain points and opportunities.
• Work closely with stakeholders to develop and refine recommended solutions to address issues.
• Establish excellent relationships with internal clients and colleagues.
• Manage workstream deadlines and timeframes, proactively escalating issues as needed.
• Be receptive to coaching and feedback via apprenticeship model.
• Collaborate effectively with project Vice President, Analysts, and Associates to drive the project to completion.

Skills

Problem-solving

Data analysis

Excel

Project management

Job description

JPMorgan Chase & Co. in New York, NY, invites an Associate to join the CAO Strategy & Process Improvement team.

You will work on operating models, employee and client experience, and firm-wide initiatives with senior leaders including the CAO and COO. The role emphasizes hypothesis-driven problem solving, data analysis, and collaboration with Project teams across NYC and Dallas, with project cycles of up to six months and opportunities to influence senior leaders and implement impactful