Strategic Process Analyst Public Service

State of Tennessee; Nashville (TN); On-site; USD 55,000 - 69,000; Full time

Job summary

State of Tennessee in Nashville seeks a Business Process Analyst to support the Special Projects division within the Central Office of DCS. This role focuses on planning, mapping, and improving agency work processes and policies, with frequent in-person interaction with leadership and sponsors.

The successful candidate will have experience in social services or public service, knowledge of project management tools, and the ability to manage multiple initiatives while communicating effectively

Qualifications

• Bachelor's degree with 2+ years in quality assurance, business operations or process improvement.
• Associate degree with 4+ years of relevant experience; substitute year-for-year for education.

Responsibilities

• Plan, research, schedule, and document agency work processes for process improvement.
• Map and maintain agency processes; conduct sessions and document to improve efficiency.
• Track KPIs, benchmarks, and operational goals; analyze data to enhance operations.
• Research policy/state rules; develop checklists and tests to assess division operations.
• Lead annual QA reviews; provide recommendations to improve compliance with policy.
• Manage special initiatives from executive leadership; plan timelines and coordinate stakeholders.
• Report QA results and process improvements to stakeholders and agency leadership.
• Participate in multi-state forums to share best practices.

Skills

Critical Thinking

Active Learning & Listening

Speaking

Technology Design

Time Management

Education

Bachelor's degree

2 years experience in QA/business ops/process improvement

Associate degree + 4 years experience

Tools

MS Visio

MS Teams

Job description

State of Tennessee in Nashville seeks a Business Process Analyst to support the Special Projects division within the Central Office of DCS. This role focuses on planning, mapping, and improving agency work processes and policies, with frequent in-person interaction with leadership and sponsors.

The successful candidate will have experience in social services or public service, knowledge of project management tools, and the ability to manage multiple initiatives while communicating effectively