Hybrid Product Delivery Analyst — Public Sector Tech

State of Tennessee; Nashville (TN); Hybrid; USD 68,000 - 89,000; Full time

Job summary

State of Tennessee’s Finance and Administration department seeks a Product Delivery Analyst to bridge business needs with technology solutions. You will gather requirements, map workflows, coordinate testing, and support implementation across departments and locations.

The role involves collaboration with stakeholders, vendors, and technical teams to ensure successful delivery, user readiness, and ongoing improvements in a government setting.

Qualifications

• Bachelor's degree and 2+ years of professional experience in business systems or process analysis.
• Substitutions: relevant associate degrees with experience or additional graduate coursework; graduate coursework may substitute for up to one year of experience.

Responsibilities

• Collaborates with business, clinical, administrative, and technical stakeholders to understand needs, document requirements, and identify opportunities to improve workflows.
• Reviews application change and enhancement requests, clarifies business needs, and documents anticipated impacts across affected teams and locations.
• Develops process maps, requirements documentation, acceptance criteria, and other materials needed to support product delivery.
• Coordinates with the Product Manager, technical teams, business representatives, and vendors to move approved work through review, development or configuration, testing, and implementation.
• Prepares test scenarios and supports user acceptance testing, including tracking defects, coordinating follow-up, and documenting results.
• Supports application releases and implementation projects by maintaining assigned tasks, identifying dependencies, and communicating risks or barriers.
• Develops and maintains user guides, procedures, training materials, and communications to help staff adopt application and workflow changes.

Skills

Communication

Stakeholder Engagement

Critical Thinking

Problem Solving

Education

Bachelor's degree

Job description

State of Tennessee’s Finance and Administration department seeks a Product Delivery Analyst to bridge business needs with technology solutions. You will gather requirements, map workflows, coordinate testing, and support implementation across departments and locations.

The role involves collaboration with stakeholders, vendors, and technical teams to ensure successful delivery, user readiness, and ongoing improvements in a government setting.