BUSINESS PROCESS ANALYST - DCS CENTRAL OFFICE SPECIAL PROJECTS - DAVIDSON - 10132026-81839

State of Tennessee

Nashville (TN)

On-site

USD 55,000 - 69,000

Full time

26 hours ago

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Job summary

State of Tennessee in Nashville seeks a Business Process Analyst to support the Special Projects division within the Central Office of DCS. This role focuses on planning, mapping, and improving agency work processes and policies, with frequent in-person interaction with leadership and sponsors.

The successful candidate will have experience in social services or public service, knowledge of project management tools, and the ability to manage multiple initiatives while communicating effectively

Qualifications

Bachelor's degree with 2+ years in quality assurance, business operations or process improvement.
Associate degree with 4+ years of relevant experience; substitute year-for-year for education.

Responsibilities

Plan, research, schedule, and document agency work processes for process improvement.
Map and maintain agency processes; conduct sessions and document to improve efficiency.
Track KPIs, benchmarks, and operational goals; analyze data to enhance operations.
Research policy/state rules; develop checklists and tests to assess division operations.
Lead annual QA reviews; provide recommendations to improve compliance with policy.
Manage special initiatives from executive leadership; plan timelines and coordinate stakeholders.
Report QA results and process improvements to stakeholders and agency leadership.
Participate in multi-state forums to share best practices.

Skills

Critical Thinking

Active Learning & Listening

Speaking

Technology Design

Time Management

Education

Bachelor's degree

2 years experience in QA/business ops/process improvement

Associate degree + 4 years experience

Tools

MS Visio

MS Teams

Job description

State of Tennessee Job Information

Job Information

Opening Date/Time 10/13/2026 12:00AM Central Time

Closing Date/Time 10/19/2026 11:59PM Central Time

Salary (Monthly) $4,608.00 - $5,751.00

Salary (Annually) $55,296.00 - $69,012.00

Job Type Full-Time

City, State Location Nashville, TN

Department Children's Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, DAVIDSON COUNTY

This is a Business Process Analyst position for the Special Projects division in the Central Office of DCS.

This position is currently located in Davidson County.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and 2 years of experience in performing quality assurance, business operations and/or process improvement reviews.
Associate degree and 4 years of professional-level experience in performing quality assurance, business operations, and/or process improvement reviews.
Professional-level experience in performing quality assurance, business operations, and/or process improvement reviews may be substituted for the required education on a year-for-year basis.

Necessary Special Qualifications: None.

Overview

This role is a member of the DCS Office of Strategic Services and Special Projects team that addresses strategic, executive, and agency-wide projects to improve policy, protocol, and practice. Successful candidates will have experience or passion for working in social services, child welfare, and/or public service, will understand the intersection between policy and practice, and will be comfortable using project management methodology and tools. This role is forward-facing requiring dynamic relationship management and frequent in-person and direct communication with leadership, project sponsors, and stakeholders.

Responsibilities

Participate in the planning, research, scheduling, and development of process documentation of agency work processes to support business process improvement.
Lead the mapping and maintenance of agency work processes by conducting process mapping sessions, facilitating groups, and documenting business processes to promote efficiency and effectiveness.
Lead efforts in tracking, developing and drafting KPI's, benchmarks, operational goals, and strategic initiatives. Perform data collection and analysis to improve efficiency of operations.
Research policy, state rules, and statutes to facilitate planning Quality Assurance reviews. Develop and revise checklists and test work designed to assess division operations.
Lead annual Quality Assurance reviews by meeting with division staff and conducting test work to assess compliance and adherence to policy, rules, and statutes. Develop recommendations to improve the division's compliance to policy, rules, and statutes.
Manage special initiatives from the executive leadership team through various means, including but not limited to: constructing project timelines, communicating with key stakeholders, assessing project risks, identifying project owners, and facilitating solutions.
Report results of Quality Assurance reviews and Business Process Improvements to various stakeholders and agency leadership. Communicate effectively with regional leadership on new initiatives and policy changes.
Participate in multi-state and multi-agency forums to develop, research, and share industry best practices.

The additional duties listed below are performed by personnel that work within the Department of Human Resources:

Analyze retirement data error reports and facilitate the correction of errors to ensure consistency of information across separate information systems.
Meet with staff to gather and record information related to information systems and their ability to function in the event of a loss of service. Submit this information to support enterprise disaster recovery plans.
Compile annual financial integrity reports that identify financial risks and internal controls to lessen the risks. Deliver financial integrity reports to division leadership and legal counsel.

Competencies (KSA's)