Strategic Process Analyst – IT & Government Projects

7Seventy; United States; Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

7Seventy is seeking a Business Analyst to support the USDA Client Experience Center and major IT initiatives. The role centers on business and process analysis, identifying gaps, and aligning operations with government and industry best practices.

You will lead requirements gathering, process mapping, documentation, and performance measurement to streamline operations and improve service delivery across the division.

Qualifications

• Minimum of 3 years of experience in business analysis, process improvement, or IT service management.
• Demonstrated experience with requirements gathering, process mapping, and workflow documentation.
• Strong understanding of ITIL concepts and enterprise process improvement methodologies.
• Ability to develop detailed process maps and concise management-level summaries.
• Experience analyzing metrics, benchmarking, and performance measures.
• Excellent communication skills with the ability to facilitate stakeholder sessions and produce clear documentation.

Responsibilities

• Lead requirements gathering sessions with stakeholders across the Client Experience Center.
• Translate business requirements into documented system processes, workflows, and project deliverables.
• Create detailed process maps and management-level summaries.
• Align documented requirements with related projects and organizational initiatives.
• Provide SME support for planning, reporting, and management of process improvement projects.
• Coordinate process improvement initiatives and develop best-practice recommendations.
• Document Service Desk and IT metrics and performance measures.
• Track effectiveness of improvements and provide data-driven justification.

Skills

Business analysis

Process improvement

Stakeholder facilitation

ITIL knowledge

Documentation

Job description

7Seventy is seeking a Business Analyst to support the USDA Client Experience Center and major IT initiatives. The role centers on business and process analysis, identifying gaps, and aligning operations with government and industry best practices.

You will lead requirements gathering, process mapping, documentation, and performance measurement to streamline operations and improve service delivery across the division.