Strategic Portal & Analytics Business Analyst

Culligan Quench; King of Prussia (PA); Vor Ort; USD 90.000 - 115.000; Vollzeit

Zusammenfassung

Culligan Quench is seeking a Business Analyst, Field Services & Care, to translate business priorities into clear IT requirements and user stories. You will own the customer portal roadmap and collaborate with IT, vendors, and cross-functional teams to deliver enhancements and measurable outcomes.

In this role you will build dashboards and reports to monitor portal adoption and performance, and partner with Care, Field Services, Marketing and Product to prioritize initiatives and ensure business

Qualifikationen

• 3–5+ years of business analysis experience.
• Experience delivering IT-enabled business requirements.
• Experience with external vendors or development partners.
• Ability to lead cross-functional initiatives and backlog management.

Aufgaben

• Translate business needs into clear, actionable requirements and user stories.
• Build and maintain IT backlog and roadmap (e.g., Monday.com).
• Develop reporting and BI dashboards to track portal performance and KPIs.
• Manage the customer portal roadmap and coordinate with Care, Consumables, Marketing and Product.

Kenntnisse

Business analysis

Backlog management

Vendor management

Cross-functional leadership

IT liaison

Tools

Salesforce

Power BI

Jobbeschreibung

Culligan Quench is seeking a Business Analyst, Field Services & Care, to translate business priorities into clear IT requirements and user stories. You will own the customer portal roadmap and collaborate with IT, vendors, and cross-functional teams to deliver enhancements and measurable outcomes.

In this role you will build dashboards and reports to monitor portal adoption and performance, and partner with Care, Field Services, Marketing and Product to prioritize initiatives and ensure business