Strategic Planning & Performance Lead

State of Washington; Olympia (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Department of Licensing (DOL) – PSD is seeking a collaborative Planning and Performance Analyst to advise on operations, strategic planning, communications, policy, and legislative implementation. Based in Olympia, you will report to the PSD Assistant Director and help leaders connect decisions to division goals while considering impacts on employees, customers, partners, and resources.

You will lead and coordinate projects, develop reports and dashboards, and support policy and process

Qualifications

• Nine years of demonstrated experience in two or more areas: research, policy analysis, business analysis, project leadership, operations management, or policy development.
• Understanding and applying agency values of respect, trust, diversity, equity, and inclusion in decisions and behavior.
• Ability to communicate clearly and support equitable, inclusive service delivery to customers.

Responsibilities

• Analyze research, customer feedback, and operational data to identify gaps and propose improvements with risk/benefit analyses.
• Develop reports, dashboards, and performance measures to guide decisions and track improvements.
• Lead division, agency, and enterprise-wide projects with cross‑agency collaboration and documented progress.
• Assist with policy or process changes by assessing impacts and providing implementation support.
• Analyze proposed legislation for division impacts and prepare fiscal notes and related assignments.
• Facilitate discussions to build agreement and ensure follow-through on actions.
• Supervise staff by assigning work, coaching growth, and conducting performance reviews.

Skills

Research

Policy analysis

Business analysis

Project leadership

Operations management

Policy development

Education

Public/Business administration education

Tools

Power BI

Power Automate

Planner

Lists

SharePoint

Microsoft Office

Job description

The Department of Licensing (DOL) – PSD is seeking a collaborative Planning and Performance Analyst to advise on operations, strategic planning, communications, policy, and legislative implementation. Based in Olympia, you will report to the PSD Assistant Director and help leaders connect decisions to division goals while considering impacts on employees, customers, partners, and resources.

You will lead and coordinate projects, develop reports and dashboards, and support policy and process