Operations Performance & Analytics Lead

Baltimore Police; Baltimore (MD); On-site; USD 78,588 - 125,740; Full time

Job summary

City of Baltimore seeks an Operations Officer II (Performance Program Manager) to lead performance measurement, data analysis, and reporting for the Department of General Services. You will coordinate with multiple divisions, develop dashboards, and provide actionable insights to executive leadership.

Ideal candidates hold a bachelor’s degree and at least four years of experience in performance management or program analysis, with strong communication and project-management skills in a matrix

Qualifications

• Bachelor's degree required in a relevant field and four years of professional experience.
• Experience leading staff, projects, or cross-functional teams in a matrix environment.
• Strong analytical skills in performance management and data analytics.

Responsibilities

• Coordinate performance data collection, validation, and reporting.
• Develop and maintain KPIs, dashboards, and executive reports.
• Lead cross-divisional analytics projects and ad hoc initiatives.
• Support data governance and strategic planning efforts.
• Present findings to executive leadership.

Skills

Performance management

Data analysis

Project management

Stakeholder engagement

Communication

Matrix leadership

Education

Bachelor’s degree in Business Administration/Public Administration/Management

Bachelor’s degree in Public Administration/Public Policy/Economics/Business Administration/Data Science

Tools

Microsoft Power BI

Job description

City of Baltimore seeks an Operations Officer II (Performance Program Manager) to lead performance measurement, data analysis, and reporting for the Department of General Services. You will coordinate with multiple divisions, develop dashboards, and provide actionable insights to executive leadership.

Ideal candidates hold a bachelor’s degree and at least four years of experience in performance management or program analysis, with strong communication and project-management skills in a matrix