Strategic Planning & Operations Partner

Coupa Software

Texas

On-site

USD 120,000 - 180,000

Full time

13 days ago

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Benefits offered by this job

Global Wellness Days

Birthday Time Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Job summary

Coupa Software is seeking an experienced Senior Analyst to partner with Support, Education, and Customer Success to drive capacity planning, analytics, and health metrics. You will design data-driven reviews, influence leadership decisions, and help shape the quarterly Health Pack with clear actions and outcomes.

You will collaborate with BI, FP&A, and product teams to align metrics with strategic goals, develop workforce models, and present findings to senior leaders.

Qualifications

Bachelor’s degree and 8+ years in business planning, operations analytics, customer analytics, or BI in a SaaS/tech company.
Experience building capacity or workforce planning models.
Advanced SQL, strong Excel/Sheets, and a BI tool (Tableau, Looker, or Power BI).
Skill with scoring, segmentation, and trend analysis, and driving action through analysis.

Responsibilities

Partner with Support and Education leaders to run business reviews, prepare data, agree actions, and write the Health Pack section.
Build capacity plans with Support leaders and work with FP&A/HR on inputs to AOP and headcount planning.
Analyze Support and Education performance and learning adoption and recommend actions to leaders.

Skills

Advanced SQL

Excel/Sheets

BI analytics

Education

Bachelor's degree +8 years

Master's degree +6 years

Tools

Tableau

Looker

Power BI

Job description

You will collaborate with BI, FP&A, and product teams to align metrics with strategic goals, develop workforce models, and present findings to senior leaders.

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