Business Planning & Operations Partner - 11955

Coupa Software Incorporated; Texas; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Global Wellness Days

Birthday Time Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Job summary

Coupa Software is seeking an experienced Senior Analyst to partner with Support, Education, and Customer Success to drive capacity planning, analytics, and health metrics. You will design data-driven reviews, influence leadership decisions, and help shape the quarterly Health Pack with clear actions and outcomes.

You will collaborate with BI, FP&A, and product teams to align metrics with strategic goals, develop workforce models, and present findings to senior leaders.

Qualifications

• Bachelor’s degree and 8+ years in business planning, operations analytics, customer analytics, or BI in a SaaS/tech company.
• Experience building capacity or workforce planning models.
• Advanced SQL, strong Excel/Sheets, and a BI tool (Tableau, Looker, or Power BI).
• Skill with scoring, segmentation, and trend analysis, and driving action through analysis.

Responsibilities

• Partner with Support and Education leaders to run business reviews, prepare data, agree actions, and write the Health Pack section.
• Build capacity plans with Support leaders and work with FP&A/HR on inputs to AOP and headcount planning.
• Analyze Support and Education performance and learning adoption and recommend actions to leaders.

Skills

Advanced SQL

Excel/Sheets

BI analytics

Education

Bachelor's degree +8 years

Master's degree +6 years

Tools

Tableau

Looker

Power BI

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

What You’ll Do

• Partner with Support and Education leaders to run their business reviews: prepare thedata, agree the actions, and write their section of the quarterly Health Pack
• Build Support capacity plans with Support leaders, and work with FP&A and HR onSupport and Education inputs to the AOP and to capacity and headcount planning
• Analyze Support and Education performance and learning adoption with their teams,and turn the results into recommendations leaders can act on
• Work with Support, Education, and Customer Success teams to define and test thesignals that point to customer risk, and feed them into the cross-VS customer healthview
• Work with Business Intelligence: say what leaders need to see, validate what gets built,and contribute Support and Education definitions to the KPI dictionary
• Align Support and Education metrics and plans with Professional Services andCustomer Success operations so cross-VS views match
• Work with leaders and the Tech Product Manager to write business cases fortechnology and AI requests, each with a named outcome and measure, and track theresults
• Present findings alongside leaders to the CCO team, and mentor less experiencedanalysts

What You Will Bring to Coupa

• Bachelor's degree and 8+ years (or a Master's degree and 6+ years) in business planning, operations analytics, customer analytics, or BI in a SaaS or technology company; background in management consulting, corporate strategy, or strategic FP&A looking to move into a business partner role is highly welcome; support, education, or enablement data experience strongly preferred
• Experience building capacity or workforce planning models
• Advanced SQL, strong Excel/Sheets, and a BI tool (Tableau, Looker, or Power BI)
• Skill with scoring, segmentation, and trend analysis, and a track record of getting leaders to act on your analysis
• A collaborative style: you build agreement across teams with different priorities, and you work independently with minimal direction
• Clear communication and presentation skills with directors and senior leaders; uses AI tools such as Claude to automate analysis and reporting, with human review

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days:Enjoy two designated, company-wide paid wellness daysoffeach year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off:Celebrate your day!Coupa provides a paid dayoffon yourbirthdayor another day of your choice within yourbirthdaymonth.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection:Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program:Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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