AI-Powered Strategy & Operations Partner

Coupa Software, Inc.; Texas; On-site; USD 104,000 - 145,000; Full time

Benefits offered by this job

Global Wellness Days

BirthdayTime-Off

Volunteer Time Off

Employee Assistance Program

Business Travel Protection

Referral Bonus Program

Job summary

Coupa Software, Inc. in Texas seeks a seasoned analytics business partner to drive workforce planning and performance insights across Support, Education, and Customer Success teams.

You will partner with leaders to build capacity plans, define KPIs, and translate data into actionable recommendations. With 8+ years in SaaS analytics or FP&A, you will own advanced SQL, Excel, and BI tooling to influence senior leaders and help scale a fast-growing global platform.

Qualifications

• Bachelor's degree with 8+ years in business planning, analytics, or FP&A in SaaS or tech.
• Experience with capacity/workforce planning models.
• Advanced SQL, strong Excel/Sheets, and a BI tool (Tableau/Looker/Power BI).
• Skill with scoring, segmentation, and trend analysis; drive action from analysis.
• Collaborative, able to align teams and communicate with senior leaders.

Responsibilities

• Partner with Support and Education leaders to run business reviews and prepare the Health Pack.
• Build capacity plans with Support leaders; align inputs to AOP and headcount planning.
• Analyze performance and learning adoption; translate results into recommendations.
• Define signals for customer risk and integrate into cross-VS health view.
• Work with BI to validate dashboards and contribute KPI definitions.
• Align metrics with Professional Services and Customer Success operations.
• Collaborate with Tech PM to write business cases for AI requests and track outcomes.
• Present findings to the CCO team and mentor junior analysts.

Skills

Advanced SQL

Excel/Sheets

Tableau/Looker/Power BI

Analytical thinking

Executive communication

Education

Bachelor's degree in a relevant field

Master's degree (preferred)

Tools

Tableau

Looker

Power BI

Job description

Coupa Software, Inc. in Texas seeks a seasoned analytics business partner to drive workforce planning and performance insights across Support, Education, and Customer Success teams.

You will partner with leaders to build capacity plans, define KPIs, and translate data into actionable recommendations. With 8+ years in SaaS analytics or FP&A, you will own advanced SQL, Excel, and BI tooling to influence senior leaders and help scale a fast-growing global platform.