Strategic Pillar Delivery Lead: Financials & Grantmaking

Blackbaud; South Carolina; À distance; USD 117 000 - 158 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

Remote-flexible workforce

Wellness Programs

401(k) with employer match

Flexible PTO

Parental Leave

Donations for Doers

Pet insurance

Tuition reimbursement

Résumé du poste

Blackbaud is seeking a Financials & Grantmaking Pillar Service Leader, Senior Manager within Customer Success Services. You will own a defined Professional Services portfolio, drive portfolio performance, and align delivery with customer value realization.

You will lead cross-functional teams across Product, Sales, and Support to improve delivery quality, time to value, and renewal readiness. We value 5+ years leading professional services and 3+ years of people leadership, with strong financial

Qualifications

• 5+ years of experience leading professional services, implementation delivery, customer success services, services operations, or product-aligned delivery teams with accountability for business outcomes.
• 3+ years of people leadership experience, including coaching, performance management, workforce planning, role clarity, prioritization, and developing team capability.
• Demonstrated ability to manage financial and operational performance, including revenue attainment, margin, utilization, backlog health, capacity planning, delivery predictability, and customer outcomes.
• Strong working knowledge of professional services delivery models, customer value realization, implementation quality, services offerings, operational reporting, and process improvement practices.
• Experience partnering with Product, Sales, Customer Success, Support, Renewals, and executive stakeholders to align delivery execution, roadmap readiness, customer outcomes, and escalation resolution.
• Experience leading multisite, international, or globally distributed teams is preferred.
• Ability to use data and operational insights to identify risks, improve delivery performance, strengthen adoption, and support renewal readiness.
• Comfort leading through ambiguity, organizational change, portfolio complexity, and evolving delivery models, including automation, global delivery, and Forward Deployed Engineer integration.

Responsabilités

• Own portfolio performance across revenue, margin, utilization, backlog health, delivery capacity, and resource planning for a defined product-aligned Professional Services portfolio.
• Lead delivery execution to improve predictability, quality, time to value, customer experience, and escalation management across implementation, Advisory+, Managed Services, and related delivery motions.
• Translate product pillar priorities, Customer Success objectives, and Professional Services financial targets into portfolio operating plans, team priorities, and measurable delivery outcomes.
• Partner with Process Architecture to ensure portfolio delivery practices are standardized, scalable, and automation-ready.
• Partner with Delivery Orchestration to adopt tooling, automation, AI-enabled delivery practices, and Forward Deployed Engineer support.
• Partner with Product, Sales, Customer Success, Support, Renewals, and Services leadership to align roadmap readiness, service offerings, customer outcomes, and product feedback loops.
• Use portfolio insights and delivery metrics to identify risks, improve delivery performance, and strengthen value realization.
• Drive adoption of standardized delivery practices and decide which work is best delivered by Blackbaud teams, global delivery centers, partners, or Forward Deployed Engineers.

Connaissances

Portfolio leadership

Delivery management

Financial performance

Cross-functional collaboration

Data-driven decision making

Description du poste

Blackbaud is seeking a Financials & Grantmaking Pillar Service Leader, Senior Manager within Customer Success Services. You will own a defined Professional Services portfolio, drive portfolio performance, and align delivery with customer value realization.

You will lead cross-functional teams across Product, Sales, and Support to improve delivery quality, time to value, and renewal readiness. We value 5+ years leading professional services and 3+ years of people leadership, with strong financial