Strategic Performance & Operations Analyst

City of Baltimore; Baltimore (MD); On-site; USD 74,000 - 119,000; Full time

Benefits offered by this job

Medical insurance

Prescription drug coverage

Dental insurance

Vision insurance

Flexible Spending Account

Job summary

City of Baltimore is seeking an Administrative & Performance Support professional to assist with policy implementation, build reporting tools, and coordinate operations across departments. The role emphasizes creating dashboards, SOPs, and continuous process improvements to support leadership and departments.

Responsibilities include preparing reports, maintaining performance measures, and coordinating projects with timelines and milestones.

Qualifications

• Bachelor’s degree in public administration, political science, management, social science, or related field.
• Some internship, fellowship, volunteer or work experience involving research, administrative support, project coordination, customer service, data tracking, reporting or office operations is preferred.
• Equivalency: an equivalent combination of education and experience may be acceptable.

Responsibilities

• Receives dictation of letters and reports and transcribes material into desired typed format; proofreads typed copy; corrects spelling, grammar and punctuation.
• Produces typed copy from written communication and types of similar materials; proofreads typed copy; corrects spelling, grammar, and punctuation.
• Maintains filing system by taking file folders, categorizing materials according to established system, and searching files for materials needed.

Skills

Dictation transcription

Proofreading

Filing management

Excel

Power BI

Education

Bachelor’s degree in public administration, political science, management, social science, or related field

Tools

Excel

Power BI

Job description

City of Baltimore is seeking an Administrative & Performance Support professional to assist with policy implementation, build reporting tools, and coordinate operations across departments. The role emphasizes creating dashboards, SOPs, and continuous process improvements to support leadership and departments.

Responsibilities include preparing reports, maintaining performance measures, and coordinating projects with timelines and milestones.