Performance & Data Insights Manager, Operations

City of Baltimore; Baltimore (MD); On-site; USD 78,588 - 125,740; Full time

Benefits offered by this job

Medical benefits

Wellness programs

Benefits information

Job summary

The City of Baltimore is seeking an Operations Officer II (Performance Program Manager) within the Department of General Services to lead performance management, data analysis, and reporting across divisions. This role supports strategic planning, KPI development, and executive reporting, ensuring data-driven decisions for City services and assets.

The position requires a bachelor’s degree and four years of professional experience in performance management or related fields, with strong

Qualifications

• Bachelor’s degree in business administration, public administration, management, or related field.
• Four years of professional-level administrative, operations, or technical work.
• Four years in performance management, program management, or data analytics; leading teams and KPIs; dashboards.
• Valid Maryland Class C noncommercial driver’s license may be required.

Responsibilities

• Coordinate performance data collection, validation, and reporting.
• Develop dashboards and KPIs to support decision making.
• Lead cross-functional analytics projects and ad hoc initiatives.
• Provide training and administrative support to advance objectives.
• Support data governance and program evaluation efforts.

Skills

Performance management

Data analytics

Statistical analysis

Project management

Stakeholder engagement

Education

Bachelor's degree in Business Admin / Public Admin / Management or related field

Tools

Microsoft Power BI

Job description

The City of Baltimore is seeking an Operations Officer II (Performance Program Manager) within the Department of General Services to lead performance management, data analysis, and reporting across divisions. This role supports strategic planning, KPI development, and executive reporting, ensuring data-driven decisions for City services and assets.

The position requires a bachelor’s degree and four years of professional experience in performance management or related fields, with strong