Performance Program Manager, Data-Driven Operations

Baltimore City; Baltimore (MD); On-site; USD 79,000 - 126,000; Full time

Job summary

Baltimore City Department of General Services (DGS) seeks an Operations Officer II to lead performance management and reporting efforts for its Office of Project and Performance Management (OPPM). The role collaborates across Fleet, Facilities, Capital Projects, Energy, HR, Fiscal, and Communications to drive data-driven decisions.

Responsibilities include developing KPIs, dashboards, and analytical tools; coordinating with divisions to collect data; and supporting strategic planning and

Qualifications

• Education and experience in performance management and program management.
• Experience in creating dashboards, executive reports, and briefing materials.
• Ability to analyze data from multiple sources to support decision making.

Responsibilities

• Supports execution of key components of DGS performance management activities through coordination, data analysis, reporting, and meetings.
• Coordinates with divisions to collect, validate, and monitor performance data and support reporting.
• Manages projects and analytical initiatives through planning, coordination, analysis, and support activities.
• Monitors milestones, risks, and outcomes; provides analyses and recommendations to leadership.
• Supports process improvement and provides training and administrative support to advance objectives.

Skills

Performance management

Project management

Data analysis

Data visualization

Stakeholder engagement

Communication

Education

Bachelor's degree in business administration, Public Administration, Management, or related field

Bachelor's degree in Public Administration, Public Policy, Economics, Business Administration, Data Science, or related field

Tools

Microsoft Power BI

Job description

Baltimore City Department of General Services (DGS) seeks an Operations Officer II to lead performance management and reporting efforts for its Office of Project and Performance Management (OPPM). The role collaborates across Fleet, Facilities, Capital Projects, Energy, HR, Fiscal, and Communications to drive data-driven decisions.

Responsibilities include developing KPIs, dashboards, and analytical tools; coordinating with divisions to collect data; and supporting strategic planning and