Strategic Payments Relationship Leader

United States Digital Space LLC; Atlanta (IL); On-site; USD 118,000 - 185,000; Full time

Job summary

United States Digital Space LLC is seeking a seasoned leader to drive GPS Innovation strategy in the payments space, focusing on consumer and corporate clients. You will translate client pain points into testable concepts and work with product teams to deliver phased commercialization strategies.

You will manage premier corporate relationships, monitor payment performance, and lead cross-functional efforts to optimize processes, reporting, and client outcomes while staying aware of industry

Qualifications

• Bachelor-level knowledge in business, finance, analytics, or related field.
• Experience managing relationships with clients for payments products, programs and services.
• Ability to interpret payment performance data and service metrics.
• Experience analyzing fraud and chargeback performance.
• Strong communication skills for senior stakeholders.

Responsibilities

• Serves as a lead primary Relationship Manager for a portfolio of large corporate clients, partnering with treasury, payments and service teams to deliver exceptional client experience
• Monitors payment performance, identifying trends and risks across multiple data sources and translating insight into actions that improve client outcomes, operational efficiency and revenue retention
• Leads regular client reviews, addresses complex payment issues, coordinates cross-functional resolution efforts providing proactive recommendations on payment capabilities, process optimization and performance improvement
• Builds trusted executive level relationships, analyzing payment volumes and service metrics, preparing client-facing performance reporting, tracking service commitments, escalating and resolving issues, supporting onboarding and change initiatives and identifying opportunities to deepen client engagement through consultative problem solving and data driven insights
• Maintains visibility into Payments industry trends and developments

Skills

Business Acumen

Critical Thinking

Customer and Client Focus

Result Orientation

Analytical Thinking

Collaboration

Oral Communications

Stakeholder Management

Adaptability

Innovative Thinking

Planning

Prioritization

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's degree in business, finance, economics, analytics or a related field

Tools

Excel

PowerPoint

Job description

United States Digital Space LLC is seeking a seasoned leader to drive GPS Innovation strategy in the payments space, focusing on consumer and corporate clients. You will translate client pain points into testable concepts and work with product teams to deliver phased commercialization strategies.

You will manage premier corporate relationships, monitor payment performance, and lead cross-functional efforts to optimize processes, reporting, and client outcomes while staying aware of industry