Strategic Payments Account Manager

SWBC; San Antonio (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Work/Life balance

Growth opportunities

Leadership development

401(k) retirement plan

Wellness program

Job summary

SWIVEL, an SWBC software technology company, seeks an Account Manager to serve as the primary relationship contact for financial institution clients using SWIVEL payment solutions. You will act as a trusted advisor, understand client objectives, promote product adoption, and coordinate resources across SWIVEL to deliver an exceptional client experience.

You will monitor account health, identify growth opportunities, advocate for client needs, and collaborate with Product, Technology, Operations,

Qualifications

• Bachelor’s degree preferred; equivalent professional experience may be considered.
• Minimum of two years in account management or client-facing roles.
• Ability to translate technical/product details into business language for stakeholders.

Responsibilities

• Builds and maintains strong, long-term relationships with assigned clients as a trusted advisor and primary contact.
• Develops understanding of client objectives, payment environment, and business priorities.
• Maintains working knowledge of SWIVEL payment products and services.
• Communicates how SWIVEL capabilities support client needs and strategies.
• Develops account plans and conducts regular business reviews focusing on performance and opportunities.
• Monitors client health and coordinates internal resources to address risks and opportunities.
• Collaborates with Product, Technology, Operations, Support, Sales, and Implementation teams.
• Educates clients on payment capabilities and opportunities within the SWIVEL ecosystem.

Skills

Relationship management

Payments knowledge

Problem solving

Business development

Communication skills

Executive communication

Education

Bachelor’s degree

Job description

SWIVEL, an SWBC software technology company, seeks an Account Manager to serve as the primary relationship contact for financial institution clients using SWIVEL payment solutions. You will act as a trusted advisor, understand client objectives, promote product adoption, and coordinate resources across SWIVEL to deliver an exceptional client experience.

You will monitor account health, identify growth opportunities, advocate for client needs, and collaborate with Product, Technology, Operations,