Strategic Patient Financial Services Manager

University of Kansas Medical Center; Lenexa (KS); On-site; USD 90,000 - 120,000; Full time

Job summary

The University of Kansas Medical Center is seeking a Patient Accounting Manager at the Southlake Campus to oversee the Patient Accounting Team and drive improvements to optimize reimbursements.

You will analyze trends, manage day-to-day operations in patient financial services (clinical trials, payment posting, denial management, insurance follow up, customer service) and lead staff through coaching and policy development.

Qualifications

• High School Diploma and 5+ years in payment posting/claims/denials/healthcare customer service or insurance processing.
• Associates Degree in Business/Healthcare Administration or related field.
• Active enrollment in Associate's Degree with 1 year completion is acceptable.
• Epic training must be completed within 6 months for Epic users.
• 5+ years in payment posting, claims, denials, or related processes.
• 3+ years in a lead or supervisory role.

Responsibilities

• Oversee day-to-day operations in Patient Financial Services across clinical trials, payment posting, credits and refunds, denial management, insurance follow-up, and patient service.
• Provide leadership presence and model expected behaviors.
• Conduct daily work queue reviews and assist in workload prioritization and process improvement.
• Manage operational and staffing budgets.
• Handle HR functions including interviewing, orientation, training, performance evaluations, and policy development.
• Maintain personnel files and oversee timekeeping and payroll.
• Collaborate with HR on employee issues and performance.
• Develop policies to improve financial counseling efficiency across departments.
• Ensure adherence to policies and educate staff on changes.
• Provide regular reporting to department leadership and monitor trends.
• Communicate trends to appropriate stakeholders and ensure regulatory compliance.
• Maintain professional/clinical/technical competencies of the unit as required.

Skills

Leadership

Policy development

Financial reporting

Process improvement

HR collaboration

Team coaching

Customer service

Communication

Education

High School Diploma

Associates Degree in Business/Healthcare Administration

Active enrollment in Associate's Degree program (1 year completion)

Epic training (within 6 months)

5+ years experience in payment posting/denials/claims/healthcare

3+ years lead/supervisory experience

Tools

Epic

Job description

The University of Kansas Medical Center is seeking a Patient Accounting Manager at the Southlake Campus to oversee the Patient Accounting Team and drive improvements to optimize reimbursements.

You will analyze trends, manage day-to-day operations in patient financial services (clinical trials, payment posting, denial management, insurance follow up, customer service) and lead staff through coaching and policy development.