Patient Accounting Manager

University of Kansas Medical Center; Lenexa (KS); On-site; USD 90,000 - 120,000; Full time

Job summary

The University of Kansas Medical Center is seeking a Patient Accounting Manager at the Southlake Campus to oversee the Patient Accounting Team and drive improvements to optimize reimbursements.

You will analyze trends, manage day-to-day operations in patient financial services (clinical trials, payment posting, denial management, insurance follow up, customer service) and lead staff through coaching and policy development.

Qualifications

• High School Diploma and 5+ years in payment posting/claims/denials/healthcare customer service or insurance processing.
• Associates Degree in Business/Healthcare Administration or related field.
• Active enrollment in Associate's Degree with 1 year completion is acceptable.
• Epic training must be completed within 6 months for Epic users.
• 5+ years in payment posting, claims, denials, or related processes.
• 3+ years in a lead or supervisory role.

Responsibilities

• Oversee day-to-day operations in Patient Financial Services across clinical trials, payment posting, credits and refunds, denial management, insurance follow-up, and patient service.
• Provide leadership presence and model expected behaviors.
• Conduct daily work queue reviews and assist in workload prioritization and process improvement.
• Manage operational and staffing budgets.
• Handle HR functions including interviewing, orientation, training, performance evaluations, and policy development.
• Maintain personnel files and oversee timekeeping and payroll.
• Collaborate with HR on employee issues and performance.
• Develop policies to improve financial counseling efficiency across departments.
• Ensure adherence to policies and educate staff on changes.
• Provide regular reporting to department leadership and monitor trends.
• Communicate trends to appropriate stakeholders and ensure regulatory compliance.
• Maintain professional/clinical/technical competencies of the unit as required.

Skills

Leadership

Policy development

Financial reporting

Process improvement

HR collaboration

Team coaching

Customer service

Communication

Education

High School Diploma

Associates Degree in Business/Healthcare Administration

Active enrollment in Associate's Degree program (1 year completion)

Epic training (within 6 months)

5+ years experience in payment posting/denials/claims/healthcare

3+ years lead/supervisory experience

Tools

Epic

Job description

Position Title

Patient Accounting Manager

Southlake Campus

Position Summary / Career Interest:

The Patient Accounts Manager is responsible for the oversight of the Patient Accounting Team. This position identifies trends and analyses reporting to develop and recommend process or policy improvements to optimize reimbursements. The Patient Accounts Manager is also responsible for the daily operations in one or more of the following functions within the Patient Financial Services Department: (Clinical Trials, Payment posting/Credits & Refunds, Denials Management, Insurance follow up, Patient customer service).

Responsibilities and Essential Job Functions

• Manages day to day operations within Patient Financial Services in one of the following areas: clinical trials, payment posting, credits and refunds, denial management, insurance follow up and/or patient customer service.
• Provides leadership presence and guidance through direction and role-modeling.
• Conducts daily work que review, assists patient accounting supervisors with workload prioritization and redistribution, reviews reports, assists in process improvement to optimize reimbursement and utilize human and capital resources efficiently, and conducts walk-through of all areas.
• Responsible to manage operational and staffing budgets.
• Responsible for the daily operations of all aspects of the assigned area of responsibility.
• Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
• Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews.
• Oversees department timekeeping and payroll.
• Collaborates with HR concerning employee issues and performance.
• Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.
• Develops and recommends policies and procedures that will increase financial counseling efficiency in coordination with all departmental areas and external departments.
• Ensures that established policies and procedures are adhered to.
• Educates staff about policy changes.
• Provides regular reporting as required by department leadership.
• Monitors reports to identify trends by staff member, department and/or payers.
• Communicates these trends to the appropriate people.
• Complies with governmental and managed care rules and regulations.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate AND
• 5 years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections. OR
• Associates Degree in Business, Healthcare Administration or a related field of study from an accredited college or university OR
• Must be actively enrolled in an Associate's Degree program with a completion date of 1 year from the date of hire.
• Designated Epic training must be completed within 6 months of hire for Epic users.
• 5 or more years of experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections.
• 3 or more years of experience in a lead or supervisory role

Preferred Education and Experience

• 6 or more years of experience in related field
• 4 or more years of experience in a lead or supervisory role

Time Type:

Full time

Job Requisition ID:

R-57800

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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