Strategic Partnerships & Success Manager

Openkrill; United States; Remote; USD 138,000 - 158,000; Full time

Benefits offered by this job

Office in NYC

Weekly office visits in NYC

Job summary

Suno is building its partner ecosystem and onboarding beta partners to explore how our generative music platform can be used across industries, with office visits in NYC. You’ll own onboarding, act as the main partner contact, and guide engagements through to contracting and adoption in a fast‑moving environment.

You’ll work with Growth, Commercial Strategy, Product, and Marketing to translate partner feedback into actionable input, while maintaining clear communications and project momentum.

Qualifications

• 4+ years in customer success, partner operations, technical account management, or program management, ideally supporting partners at an early‑stage company.
• Experience owning post‑sale relationships end to end, including onboarding, adoption, and renewal conversations.
• Enough technical fluency to be credible with a technical audience — comfortable with API concepts, documentation, and understanding an issue well enough to elevate it clearly.
• Strong project management and organizational skills, with comfort holding many partners, deadlines, and open threads at once.
• Ability to create lightweight process and materials where none exist, and improve what's already there.
• Excellent written and verbal communication, with good judgment about what to elevate and when.
• Comfort operating with ambiguity and high autonomy in a fast-moving environment, and availability to start immediately.

Responsibilities

• Design and run onboarding for beta partners, from account and access setup through kickoff, enablement, and billing, while creating repeatable processes as you go
• Serve as the primary day-to-day contact for partners, fielding questions, coordinating with Engineering and Support on issues, and driving them to resolution
• Manage program logistics and tracking, improving our existing partner tracker so that partner status, open issues, and next steps are always clear to the team
• Build strong relationships with partners and drive adoption, monitoring usage and proactively re‑engaging partners whose integrations have stalled
• Collect partner feedback through a consistent cadence of check‑ins, identify patterns across the cohort, and translate them into actionable input for Product and Marketing
• Keep partners warm and informed with regular updates on roadmap, milestones, and new capabilities
• Support the commercial motion alongside the Growth and Commercial Strategy leads, including qualifying inbound interest, preparing for partner conversations, and keeping evaluation and contracting steps moving with Legal and Finance
• Cultivate partner advocacy with Product Marketing, including case studies and reference commitments

Skills

Customer Success

Partner Operations

Technical Account Management

Program Management

Effective Communication

Job description

Suno is building its partner ecosystem and onboarding beta partners to explore how our generative music platform can be used across industries, with office visits in NYC. You’ll own onboarding, act as the main partner contact, and guide engagements through to contracting and adoption in a fast‑moving environment.

You’ll work with Growth, Commercial Strategy, Product, and Marketing to translate partner feedback into actionable input, while maintaining clear communications and project momentum.