Partnerships & Customer Success Leader

Suno; United States; On-site; USD 138,000 - 158,000; Full time

Benefits offered by this job

Weekly office visits

Job summary

Suno is seeking a hands-on Partner Operations Specialist to onboard beta partners, act as the primary day-to-day contact, coordinate with Engineering and Support, and turn feedback into actionable input for Product and Marketing. You’ll build repeatable processes and help partners adopt Suno Studio across diverse industries.

This three-month contract engagement starts immediately, with the possibility of converting to a full-time role for the right fit. Weekly NYC office visits apply.

Qualifications

• 4+ years in customer success, partner operations, technical account management, or program management.
• Experience owning post-sale relationships end to end, including onboarding, adoption, and renewal conversations.
• Enough technical fluency to be credible with a technical audience — comfortable with API concepts, documentation.
• Strong project management and organizational skills, with comfort holding many partners, deadlines, and open threads at once.
• Ability to create lightweight process and materials where none exist, and improve what’s already there.
• Excellent written and verbal communication, with good judgment about what to elevate and when.
• Comfort operating with ambiguity and high autonomy in a fast-moving environment, and availability to start immediately.

Responsibilities

• Design and run onboarding for beta partners, from account setup through kickoff, enablement, and billing.
• Serve as the primary day-to-day contact for partners, coordinating with Engineering and Support on issues.
• Manage program logistics and tracking, keeping partner status and next steps clear.
• Build strong relationships with partners and drive adoption, monitoring usage and re-engagement.
• Collect partner feedback, translate patterns into actionable input for Product and Marketing.
• Provide regular roadmap updates and inform partners of new capabilities.
• Support the commercial motion alongside Growth and Commercial Strategy leads.
• Cultivate partner advocacy with Product Marketing, including case studies and references.

Skills

Partner operations

Customer success

Technical account management

Program management

Onboarding

API concepts

Documentation

Project management

Communication

Autonomy

Job description

Suno is seeking a hands-on Partner Operations Specialist to onboard beta partners, act as the primary day-to-day contact, coordinate with Engineering and Support, and turn feedback into actionable input for Product and Marketing. You’ll build repeatable processes and help partners adopt Suno Studio across diverse industries.

This three-month contract engagement starts immediately, with the possibility of converting to a full-time role for the right fit. Weekly NYC office visits apply.