Strategic Partnerships & Operations Leader

FIS; Jacksonville (FL); On-site; USD 126,000 - 214,000; Full time

Benefits offered by this job

Competitive salary

Inclusive, diverse work environment

Job summary

FIS, a global fintech leader, seeks a Senior Manager, Business Operations in Jacksonville, FL to lead strategic client, vendor, and partner relationships. This role drives operational excellence, negotiates contracts, and aligns cross-functional teams to achieve growth and risk management goals.

You will work with product, technology, finance, legal, procurement, and risk teams to improve scalability and performance while reporting to executive leadership with insights and recommendations.

Qualifications

• Bachelor’s degree or equivalent combination of education, training, and relevant experience.
• Experience leading business operations, strategic partnerships, vendor management, or enterprise initiatives.
• Demonstrated success managing executive-level client and stakeholder relationships.
• Strong contract negotiation, commercial management, and service-level agreement experience.
• Proven ability to influence senior leaders, navigate complex stakeholder environments, and resolve challenging situations.
• Expertise in operational excellence, process optimization, governance, and performance management.
• Strong analytical skills with the ability to leverage data, KPIs, and business metrics to drive decisions.
• Excellent communication, presentation, negotiation, relationship management, and conflict resolution skills.
• Ability to manage multiple priorities across internal operations and external partnerships.
• Experience leading, coaching, and developing high-performing teams.

Responsibilities

• Lead and grow strategic relationships with clients, vendors, and third-party partners to drive business value and long-term growth.
• Serve as a trusted advisor to senior client stakeholders, executive sponsors, and internal business leaders.
• Negotiate contracts, service agreements, and commercial terms to achieve favorable operational and financial outcomes.
• Resolve complex issues and lead escalations while maintaining strong stakeholder relationships.
• Oversee vendor governance, performance management, and service delivery against established commitments and expectations.
• Develop and execute operational strategies that improve scalability, efficiency, risk management, and business performance.
• Establish performance metrics, reporting frameworks, and governance processes to measure operational and partnership success.
• Collaborate with product, technology, finance, legal, procurement, risk, and client-facing teams to align priorities and execution.
• Drive process improvement initiatives through data-driven decision-making and operational best practices.
• Lead, coach, and develop high-performing teams through growth, transformation, and change initiatives.
• Present strategic recommendations, operational insights, and business performance results to executive leadership.
• Identify and mitigate operational, financial, and partnership risks to support business continuity and successful outcomes.

Skills

Executive stakeholder management

Contract negotiation

Operational excellence

Vendor management

Data-driven decision making

Education

Bachelor’s degree or equivalent

Tools

BI tools

Reporting tools

Job description

FIS, a global fintech leader, seeks a Senior Manager, Business Operations in Jacksonville, FL to lead strategic client, vendor, and partner relationships. This role drives operational excellence, negotiates contracts, and aligns cross-functional teams to achieve growth and risk management goals.

You will work with product, technology, finance, legal, procurement, and risk teams to improve scalability and performance while reporting to executive leadership with insights and recommendations.