Strategic Partnerships & Operations Leader

RiseMe; Jacksonville (FL); On-site; USD 126,000 - 214,000; Full time

Job summary

FIS in Jacksonville, FL is seeking a Senior Manager, Business Operations to lead strategic client, vendor, and partner relationships while driving operational excellence across the organization.

You will influence senior stakeholders, negotiate complex agreements, and align cross-functional teams to growth, performance optimization, risk management, and scalable execution in a data-driven environment.

Qualifications

• Bachelor's degree or equivalent required; relevant experience preferred.
• Experience leading business operations, partnerships, vendor management, or enterprise initiatives.
• Proven ability to influence senior leaders and manage executive-level relationships.
• Strong contract negotiation, commercial management, and SLA experience.
• Analytical mindset with data-driven decision-making and KPIs.

Responsibilities

• Lead strategic client, vendor, and partner relationships to drive growth.
• Serve as trusted advisor to senior stakeholders and internal leaders.
• Negotiate contracts and commercial terms to optimize outcomes.
• Manage escalations and maintain strong stakeholder relationships.
• Oversee governance, performance management, and service delivery.
• Develop operational strategies to improve scalability, efficiency, and risk management.
• Establish metrics and governance processes to measure success.
• Collaborate with product, technology, finance, legal, procurement and risk teams.
• Drive process improvements through data-driven approaches.
• Lead and develop high-performing teams.
• Present strategic recommendations and performance results to leadership.
• Identify and mitigate operational and partnership risks.

Skills

Executive relationships

Contract negotiation

Stakeholder management

Analytical skills

Communication & presentation

Multi-tasking

Team coaching

Strategic thinking

Governance & performance management

Education

Bachelor's degree or equivalent

Tools

Business Intelligence tools

Workflow management tools

Reporting tools

Job description

FIS in Jacksonville, FL is seeking a Senior Manager, Business Operations to lead strategic client, vendor, and partner relationships while driving operational excellence across the organization.

You will influence senior stakeholders, negotiate complex agreements, and align cross-functional teams to growth, performance optimization, risk management, and scalable execution in a data-driven environment.