Strategic Partner to the COO

Music Serving The Word Ministries; Scottsdale (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k match

Paid time off

Job summary

Music Serving the Word Ministries seeks a Strategic Partner to the COO to translate organizational priorities into action. This role blends executive support, project leadership, cross-functional coordination, and operational excellence in a fast-growing nonprofit setting.

You will manage high-priority initiatives, prepare reports, coordinate departments, and help optimize processes while maintaining discretion.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in operations, project management, administration, consulting, or executive support.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities with minimal supervision.
• High degree of professionalism and confidentiality.
• Advanced proficiency with Microsoft 365 and collaboration tools.

Responsibilities

• Strategic Project Leadership: Manage high-priority organizational initiatives from planning through execution; track milestones, deadlines, dependencies, and deliverables; coordinate cross-departmental projects; prepare status reports and identify risks; drive execution on strategic priorities.
• Executive Support: Manage COO’s commitments; prepare agendas, briefing documents, presentations, and meeting materials; attend meetings and capture action items; draft communications; serve as an extension of the COO.
• Leadership & Organizational Coordination: Coordinate initiatives between departments; facilitate leadership meetings; improve communication flow; identify bottlenecks and recommend improvements; build systems for efficiency; work with the COO on leadership development.
• Operational Excellence: Develop and maintain project tracking systems; create dashboards and reporting; document processes and SOPs; monitor priorities; support change management.
• Administrative Management: Coordinate calendars and major meetings; organize travel and event logistics; maintain confidential files; assist with executive presentations and special projects; handle other administrative responsibilities.

Skills

Executive support

Operations management

Project leadership

Cross-functional leadership

Communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft 365

Collaboration tools

Job description

Description

Strategic Partner to the COO

Organization: Music Serving the Word Ministries (MSW)

Location: Ravenscroft - 8445 E Hartford Dr, Scottsdale, AZ 85255

Job Type: Full-Time

Commute Style: Onsite

About MSW Ministries & Ravenscroft

Music Serving the Word exists for God. Our mission is to worship Him in spirit and in truth, using the gifts He's given us to engage with our community and impact lives for the sake of His Kingdom. In doing so, we aim to spark human flourishing—bringing life, purpose, and hope to everyone we encounter.

MSW team members strive to put their gifts and talents at the service of God in everything they do. MSW's staff is a group of committed believers who pray with and for each other. www.msw.org.

Since opening in October 2021, our venue, the Ravenscroft, has featured dozens of world-renowned jazz artists in Ravenscroft Hall and Jazzbird Lounge and hosted thousands of jazz and music fans in unforgettable concert experiences. Resounding architecture, design, technology and artistic excellence are what make experiences at Ravenscroft unparalleled. https://theravenscroft.com.

Position Summary

The Strategic Partner to the COO will play a vital role, reporting directly to the COO, ensuring organizational priorities are translated into action. This role combines executive support, project management, cross-functional leadership, communication, and operational excellence to help the COO maximize effectiveness across the organization.

The ideal candidate is highly organized, proactive, emotionally intelligent, and capable of managing multiple complex initiatives while maintaining discretion and professionalism.

Responsibilities

Strategic Project Leadership

• Manage high-priority organizational initiatives from planning through execution.
• Track milestones, deadlines, dependencies, and deliverables.
• Coordinate cross-departmental projects and ensure accountability.
• Prepare status reports and identify potential risks before they become problems.
• Drive execution on strategic priorities established by executive leadership.

Executive Support

• Manage and prioritize the COO’s commitments and follow-up items.
• Prepare agendas, briefing documents, presentations, and meeting materials.
• Attend meetings, capture action items, and ensure completion.
• Draft communications, reports, and executive correspondence.
• Serve as an extension of the COO when appropriate.

Leadership & Organizational Coordination

• Coordinate initiatives between departments.
• Help facilitate leadership meetings and ensure decisions are implemented.
• Improve communication flow across teams.
• Identify operational bottlenecks and recommend improvements.
• Build systems that improve organizational efficiency.
• Work with the COO to develop leadership development which will include leadership:
  • Resources
  • Toolkits
  • Training
  • Book Reviews
  • Podcast support (scheduling of guests, bio prep, etc.)

Operational Excellence

• Develop and maintain project tracking systems.
• Create dashboards and reporting mechanisms for key initiatives.
• Document processes and standard operating procedures.
• Monitor organizational priorities and ensure timely follow-through.
• Support change management initiatives.

Administrative Management

• Coordinate calendars and major meetings.
• Organize travel and event logistics when needed.
• Maintain confidential files and documentation.
• Assist with executive presentations, and special projects.
• Handle other administrative responsibilities that free the COO to focus on strategic leadership.

Requirements

Experience/Skills

Required:

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in operations, project management, administration, consulting, or executive support.
• Exceptional organizational and time-management skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple priorities with minimal supervision.
• High degree of professionalism and confidentiality.
• Advanced proficiency with Microsoft 365 and collaboration tools.

Preferred:

• Experience supporting C-suite executives.
• Background in nonprofit or mission-driven organizations.
• Experience with project management platforms and process improvement.
• Strong facilitation and meeting management skills.
• Familiarity with budgeting and operational planning.

Core Competencies:

• Extreme ownership
• Sound judgment and discretion
• Initiative and proactive problem-solving
• Attention to detail
• Strategic thinking
• Adaptability
• Relationship building
• Clear communication
• Ability to influence without direct authority
• Calm under pressure

Success Metrics

Within the first year, the Strategic Partner to the COO will:

• Increase on-time completion of strategic initiatives.
• Ensure Operation meetings consistently produce documented action items and follow-through.
• Improve cross-functional communication and coordination.
• Reduce administrative burden on the COO.
• Establish effective project tracking and reporting systems.
• Anticipate needs and solve problems before they upscale.

Pay & Benefits Summary

• Full Time Salaried position
• Medical, Dental and Vision Coverage
• 401(k) with Employer Contribution Match
• Paid Time Off

Disclaimer:

• Upon completion of the interview process, qualified and selected candidates may receive an offer of employment.
• All applicants will be required to pass a background check as part of the hiring process. Job offer is contingent upon successful results.