Director, Strategic Operations

Exclusive Resorts Llc; Denver (CO); Hybrid; USD 120,000 - 140,000; Full time

Job summary

Exclusive Resorts Llc is seeking a Director of Strategic Operations to connect strategic priorities with cross-functional execution, translating leadership's intent into structured plans and driving initiatives from concept to launch.

The role requires operating without a fixed playbook, building alignment through influence and rigorous documentation while coordinating partnerships and internal teams at the executive level.

Qualifications

• 7+ years of experience supporting senior executives in a Director of Strategic Operations or similar role.
• Experience leading complex, cross-functional initiatives involving internal and external groups and executive stakeholders.
• Executive presence and ability to constructively challenge senior leaders while maintaining trust.
• Exceptional organizational, project management, and documentation skills.
• Experience communicating directly with senior leadership.
• Advanced proficiency in Excel, PowerPoint, and Word; trackers and decision logs.
• Fluency with AI tools for research, analysis, and content development.

Responsibilities

• Oversee a portfolio of concurrent strategic initiatives spanning near term execution to long-term planning.
• Lead end-to-end negotiation and launch of strategic partnerships, coordinating internal and external teams.
• Build and maintain the central project plan, timeline, and decision log.
• Prepare agendas for leadership meetings and surface priorities.
• Translate research and analysis into executive-ready presentation materials.
• Maintain living documentation with rigorous version control and audit trails.

Skills

Executive presence

Cross-functional leadership

Project management

Stakeholder management

AI tools

Communication

Office suite

Tools

Excel

PowerPoint

Word

Job description

Salary Range: $120,000.00 To $140,000.00 Annually

ROLE SUMMARY

The Director of Strategic Operations serves as the connective tissue between organizational strategic priorities and the cross-functional execution required to bring them to life - translating leadership's intent into structured plans, driving high-stakes initiatives from concept to launch, and serving as a trusted extension of the Chief Strategy & Product Officer across partnerships, strategy, and organizational alignment. The role is inherently ambiguous and highly cross-functional. The Director of Strategic Operations will operate without a fixed playbook and without positional authority, building alignment through influence, credibility, and rigor rather than direct reporting lines. This role runs strategic partnerships end-to-end, from contract negotiation through post-execution relationship management, and functions as the de facto source of truth during fast-moving, high-visibility initiatives. The Director of Strategic Operations will embody the confidence to voice an independent point of view - someone who will challenge assumptions, hold senior leaders accountable to commitments, and surface roadblocks candidly and proactively. This requires diplomacy and expert communication and relationship building skills.

KEY RESPONSIBILITIES

Cross-Functional Program Leadership

• Oversee a portfolio of concurrent strategic initiatives spanning near term execution to long-term planning providing consistent progress against defined outcomes
• Support enterprise integration initiatives (e.g., shared services planning and integration priorities), coordinating across functions and business units to drive alignment and momentum
• Proactively identify scope, ownership, and timeline misalignment before it becomes a critical path risk - facilitating structured alignment sessions among senior stakeholders
• Build and maintain the central project plan, timeline, and decision log that serve as the single source of truth across fast-evolving initiatives
• Prepare agendas for leadership meetings, ensuring the right topics and stakeholders are surfaced and prioritized
• Maintain open lines of communication with sister businesses across Exclusive Collective, coordinating cross-portfolio initiatives as needed

Communication & Presentation Development

• Translate loose ideas, research & analysis, and cross-functional working sessions into polished, executive-ready decks - the primary output format for the team's strategic work
• Capture live working sessions into clear summaries and presentation materials
• Maintain a high bar for visual and narrative craft across all presentation materials, adapting tone and format to the audience

Research & Strategic Analysis

• Support the Chief Strategy & Product Officer with research into hospitality trends, competitive dynamics, and future-facing industry concepts to inform strategic decision-making
• Leverage AI tools to accelerate research, synthesis, and content development across the team's workstreams

Strategic Partnerships

• Lead end-to-end negotiation and launch of strategic partnerships (e.g., private membership clubs, complementary luxury brands), internal and external teams through contract execution and go-to-market
• Own partner relationship management post-launch, ensuring commitments are met and the partnership continues to deliver value on both sides

Documentation & Decision Governance

• Maintain living documentation (project plans, decision logs, policy briefs) with rigorous version control and a clear audit trail
• Build lightweight but durable frameworks to bring order to ambiguous, fast-moving initiatives

Independent Judgment & Constructive Accountability

• Serve as a candid, trusted advisor to the Chief Strategy & Product Officer and broader executive team - willing to voice a dissenting view or challenge a prevailing assumption when the situation calls for it
• Proactively name roadblocks - including interpersonal or performance-related ones - with tact and discretion, ensuring issues are addressed before they compound
• Exercise sound judgment in balancing respect for executive authority with the obligation to speak up when meaningful strategic or operational risk is identified
• Operate as a "trusted challenger" - fully aligned with leadership's goals, but never simply agreeable for the sake of consensus

WHAT SUCCESS LOOKS LIKE

• Brings structure to ambiguity - comfortable being handed a half-formed, rapidly changing initiative and building the framework, timeline, and documentation that makes it executable
• Facilitates decisive outcomes - skilled at forcing vague discussion into concrete decisions rather than letting meetings end without resolution
• Trusted extension of the Chief Strategy & Product Officer - represents the Chief Strategy & Product Officer's priorities accurately and tactfully across functions and with external partners
• Composed under pressure - when cross-functional alignment breaks down, responds by building better tools rather than escalating friction
• Uncompromising on craft - insists on polished, on-brand, professional materials even under tight deadlines
• Direct, transparent, and appropriately assertive - flags inconsistencies, conflicting information, or unresolved risk explicitly, and is comfortable respectfully pushing back on senior leaders rather than deferring by default
• Holds the room accountable - willing to name when a commitment has slipped, a decision has stalled, or an individual, regardless of seniority, is becoming a blocker, and to do so in a way that preserves trust and relationships
• Direct and transparent - flags inconsistencies, conflicting information, or unresolved risk explicitly rather than letting it pass silently
• Cross-functional fluency - equally comfortable in a Finance margin conversation, a Legal compliance review, and a partner negotiation
• Discreet with sensitive information - trusted with material nonpublic information and board-level context

QUALIFICATIONS

• 7+ years of experience supporting senior executives in a Director of Strategic Operations, Chief of Staff, or similar leadership capacity.
• Demonstrated experience leading complex, cross-functional initiatives involving internal and external groups, and Executive stakeholders
• Executive presence and confidence: proven ability to constructively challenge senior leaders, hold stakeholders accountable, and voice an independent point of view - balanced with the interpersonal skill to do so without damaging trust or relationships
• Exceptional organizational, project management, and documentation skills
• Executive presence and experience communicating directly with senior leadership
• Advanced proficiency in Excel, PowerPoint, and Word; experience building and maintaining trackers, decision logs, and executive-ready presentations
• Advanced deck and presentation design skills, with a strong sense of visual and narrative craft
• Strong written and verbal communication skills, with the ability to translate strategic complexity into clear, concise materials
• Fluency with AI tools for research, analysis, and content development - this role requires significant, active use of AI as part of daily workflow