Strategic Partner Services Manager

St. Louis Area Foodbank; Bridgeton (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

403(b) retirement plan

Medical, dental, and vision coverage

Company-paid life insurance

Short-term disability

Professional growth opportunities

Job summary

The St. Louis Area Foodbank seeks a Programs Services Manager to lead partner relations across a 26-county service area, expanding capacity and aligning services with community needs.

You will supervise four Partner Relationship Coordinators and the Community Data Coordinator, drive data-informed decisions using Service Insights, and foster collaborations with programs, partners, and volunteers.

Qualifications

• Strong analytical, critical-thinking, and problem-solving skills with a demonstrated customer and community focus.
• Excellent organizational skills and attention to detail.
• Strong interpersonal, conflict-management, and relationship-building skills.
• Proficiency with Microsoft Office Suite and web-based applications.
• Ability to manage multiple priorities and projects, respond effectively to interruptions and changing needs, meet deadlines, and produce accurate work.
• Ability to work effectively both independently and collaboratively as part of a team.
• Excellent verbal and written communication skills, including the ability to communicate effectively with a variety of internal and external audiences.
• Ability to establish and maintain effective working relationships with diverse community partners, stakeholders, colleagues, and other constituencies.

Responsibilities

• Research, identify, evaluate, and onboard appropriate new partners when additional access points, capacity, or program expansion is needed.
• Ensure partner compliance with applicable government requirements, Feeding America standards, St. Louis Area Foodbank policies, and other relevant regulations and operating guidelines.
• Develop and maintain documentation related to agency partnerships, partner training, onboarding, and compliance.
• Assess existing partner relationships and identify opportunities to strengthen and expand partner capacity and community impact.
• Lead the planning, implementation, and engagement of the Partner Committee while cultivating partner collaboration, recognition, communication, and feedback.
• Supervise the day-to-day work of Partner Relationship Coordinators and the Community Data Coordinator, including establishing goals, providing coaching and feedback, supporting professional development, and conducting annual performance evaluations.
• Develop and maintain relationships throughout the Foodbank's service territory and utilize relevant community data to understand local resources, capacity, challenges, opportunities, and other factors affecting food and nutrition security.
• Assist with network and neighbor needs assessments, surveys, and other feedback opportunities as needed.
• Collaborate with Marketing and Communications to develop and implement a comprehensive partner communication strategy, including in-person partner meetings, digital communications, and maintenance of partner-facing web resources.
• Work cross-functionally to identify desired outcomes and develop meaningful metrics that support program effectiveness, philanthropic efforts, communications, and appropriate program resourcing. Ensure applicable grant deliverables are achieved.
• Represent the Foodbank in the community, including at meetings, collaborative initiatives, and public speaking engagements. Build relationships with community stakeholders and facilitate cross-departmental connections that advance the Foodbank's mission.
• Identify opportunities within existing and prospective relationships to create holistic partnerships that address community needs and advance efforts to end hunger.
• Develop, execute, and maintain annual departmental work plans, including budgets, calendars, goals, standard operating procedures, and key initiatives.
• Partner with departmental leadership to develop, refine, and execute the Foodbank's Strategic Direction.
• Identify opportunities to meaningfully incorporate volunteers, interns, and AmeriCorps members into relationship management activities and work occurring at partner sites.
• Provide oversight and direction to volunteers, interns, and other supplemental team members as applicable.
• Assist and support the Foodbank's Disaster Response Team as needed.
• Attend relevant trainings, conferences, workshops, and professional development opportunities as appropriate.
• Perform other duties as assigned.

Education

Bachelor's degree in nonprofit administration, public health, social work, business, community development, or a related field

Job description

The St. Louis Area Foodbank seeks a Programs Services Manager to lead partner relations across a 26-county service area, expanding capacity and aligning services with community needs.

You will supervise four Partner Relationship Coordinators and the Community Data Coordinator, drive data-informed decisions using Service Insights, and foster collaborations with programs, partners, and volunteers.