Strategic Partner Operations Leader

Sword Health; United States; Remote; USD 115,000 - 180,000; Full time

Job summary

Sword Health seeks a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This role is an individual contributor with accountability for how partnerships run day to day: configuration, billing, integrations, implementations, escalations, and account reviews.

The right candidate brings rigorous operational discipline to multi-stakeholder partnerships and knows when to escalate or resolve issues directly, ensuring smooth, end-to-end partner

Qualifications

• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds.
• Ability to operate across ambiguity with multiple internal and external stakeholders, without a defined playbook for every situation.
• Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity.
• High initiative and sound judgment: you identify what matters and act without waiting to be directed.
• A track record of building trust directly with external partners or customers, not just internal stakeholders.
• Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor).

Responsibilities

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
• Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
• Own account/partner business review prep and delivery for your portfolio.
• Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.

Skills

Operational workflows

Billing

Integrations

Data feeds

Stakeholder management

Analytical thinking

Concise communication

Job description

Sword Health seeks a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This role is an individual contributor with accountability for how partnerships run day to day: configuration, billing, integrations, implementations, escalations, and account reviews.

The right candidate brings rigorous operational discipline to multi-stakeholder partnerships and knows when to escalate or resolve issues directly, ensuring smooth, end-to-end partner