Strategic Partner Operations Leader

Sword; United States; Remote; USD 115,000 - 180,000; Full time

Job summary

Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews.

The right candidate brings the operational rigor to run complex, multi-stakeholder partnerships end to end, and the judgment to know when to resolve something

Qualifications

• Experience owning complex operational workflows for external partners or clients.
• Ability to navigate ambiguity with multiple internal and external stakeholders.
• Strong analytical and critical thinking; communicate with brevity.
• Direct accountability for an external-facing relationship (client, partner, or vendor).
• Track record building trust directly with external partners or customers.

Responsibilities

• Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
• Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
• Own account/partner business review prep and delivery for your portfolio.
• Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.

Skills

Complex operations

Partner ops management

Billing integrations

Data analysis

Job description

Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews.

The right candidate brings the operational rigor to run complex, multi-stakeholder partnerships end to end, and the judgment to know when to resolve something