Strategic Partner Services Operations Manager

SHI International Corp; Austin (TX); On-site; USD 100,000 - 150,000; Full time

Job summary

SHI International Corp. in Austin, TX is seeking a Manager - Partner Services Operations to lead day-to-day operations of the SCS Partner Services Program.

You will bridge SCS sales, practice teams, delivery partners, and Services Operations to scale partner-delivered services while protecting margins and customer experience. The role includes owning partner engagement processes, opportunity routing, governance execution, performance reporting, and business reviews, with a focus on consistent

Qualifications

• Completed Bachelor's Degree.

Responsibilities

• Manage the SCS partner-delivered services operating model.
• Coordinate opportunity routing and partner assignment based on capability, availability, and business priorities.
• Monitor active engagements and ensure adherence to program processes.
• Drive governance and performance reporting for partner relationships.
• Lead a team of project coordinators to meet milestones and customer expectations.

Skills

Adaptability

Analytical Thinking

Business Acumen

Change Management

Collaboration

Communication

Continuous Improvement

Decision-Making

Leadership

Strategic Thinking

Education

Bachelor's Degree

Job description

SHI International Corp. in Austin, TX is seeking a Manager - Partner Services Operations to lead day-to-day operations of the SCS Partner Services Program.

You will bridge SCS sales, practice teams, delivery partners, and Services Operations to scale partner-delivered services while protecting margins and customer experience. The role includes owning partner engagement processes, opportunity routing, governance execution, performance reporting, and business reviews, with a focus on consistent