Strategic Partner Operations Lead

Socket.dev; Mountain View (CA); Hybrid; USD 159,000 - 196,000; Full time

Benefits offered by this job

Bonus program

Equity incentive plan

Benefits program

Job summary

Waymo is hiring for a senior Operations Partner Manager role in the United States. In this hybrid position, you will report to the Head of Operations Partner Management and act as the central liaison for partner engagements, driving governance, performance, and compliance to ensure long-term success.

You will lead governance cadences, deliver data-driven reviews, and collaborate with cross-functional teams to optimize partner processes and expansion opportunities.

Qualifications

• 6-8+ years of experience in partner operations, customer success, or account management within a high-growth technology environment.
• Proven track record of managing complex partner-facing programs and leading structured governance cadences.
• Excellent communication and executive presence skills necessary to engage, influence, and align with C-suite and senior leadership at external partner organizations.
• Strong analytical proficiency with the ability to synthesize performance data into actionable feedback and long-term strategic roadmaps.

Responsibilities

• Champion Operational Integration & Expansion: Serve as the primary advocate for the partner allowing them to launch and expand while facilitating two-way feedback loops to identify internal bottlenecks and streamline partner processes across cross-functional teams.
• Lead Structured Governance: Establish and manage Monthly and Quarterly Business Reviews (MBRs/QBRs) to track key performance indicators and evaluate relationship health, and develop strategic partner roadmaps.
• Drive Performance and Accountability: Deliver data-driven feedback and advise on corrective action plans or improvement strategies when service levels fall below established standards on a partnership level.
• Manage Overall Operational Engagement: Act as the central communication bridge for the partnership, proactively flagging contractual risks to the Partnerships team and ensuring unwavering alignment with internal expectations.
• Ensure Regulatory and Operational Compliance: Apply deep expertise to guide partners through initial business setup and ongoing steady-state operations to ensure adherence to global standards.
• Resolve Complex Operational Challenges: Bridge the gap between partners and internal teams to facilitate clear communication and provide timely resolution for high-level escalations.
• Promote Partner-Centric Solutions: Regularly collect feedback and advocate for the partner’s perspective to drive continuous improvement and ensure the sustained, long-term success of the partnership.

Skills

Partner operations

Customer success

Account management

Executive communication

Data analysis

Cross-functional collaboration

Tools

Lean

Six Sigma

Job description

Waymo is hiring for a senior Operations Partner Manager role in the United States. In this hybrid position, you will report to the Head of Operations Partner Management and act as the central liaison for partner engagements, driving governance, performance, and compliance to ensure long-term success.

You will lead governance cadences, deliver data-driven reviews, and collaborate with cross-functional teams to optimize partner processes and expansion opportunities.