Strategic Partner Integrations Lead

Logoslabs; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Vida is seeking a skilled partner integrations lead to own end-to-end implementation for strategic third-party partners. You will manage onboarding, lifecycle, and ongoing relationships, working with Product, Engineering and Client Success to optimize workflows and client satisfaction.

You will maintain SOPs, support onboarding, and drive scalable processes while collaborating with commercial and strategy teams to vet partner clients.

Qualifications

• 5+ years in account management, implementation, customer success, or partner integration.
• Experience in health tech or healthcare is a plus.
• Strong cross-functional collaboration across Product, Engineering and Client Success.
• Familiarity with healthcare landscape and payer processes.

Responsibilities

• Own the end-to-end implementation work stream for strategic third-party partner integrations from planning and launch through long-term partner lifecycle management.
• Maintain SOPs and the implementation playbook for partner integration; train internal teams for adherence to established standards.
• Manage ongoing partner relationships post-implementation, serving as the primary operational point of contact and driver for sustained partner growth and engagement.
• Partner closely with Vida Product PMs to inform requirements, workflow setup, and partner technical configurations.
• Support Vida commercial and strategy teams in vetting of partner clients.
• Be “the face of Vida” for partner-specific onboarding, ensuring partner and client satisfaction throughout the implementation journey.
• Monitor partner SLAs, manage ongoing escalations, and establish scalable implementation frameworks for future partner launches.
• Lead internal collaboration efforts across Product, Design, Engineering, Analytics, Sales, and Marketing to develop and implement solutions addressing partner needs.
• Understand priorities among clients, partners, and key stakeholders and identify opportunities for enhancements.
• Conduct partner level performance reviews to understand opportunities to drive scalability and growth scale.
• Additional responsibilities as needed.

Skills

Account management

Implementation

Customer success

Partner integration

Education

Bachelor’s Degree

Tools

PowerPoint

Excel

Web/mobile tech

Job description

Vida is seeking a skilled partner integrations lead to own end-to-end implementation for strategic third-party partners. You will manage onboarding, lifecycle, and ongoing relationships, working with Product, Engineering and Client Success to optimize workflows and client satisfaction.

You will maintain SOPs, support onboarding, and drive scalable processes while collaborating with commercial and strategy teams to vet partner clients.