Strategic Partner & Broker Support Lead

Fetch Pet Insurance; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k matching

20 days paid time off

Volunteering hours

Educational Assistance Programs

Employee discounts

Job summary

A leading pet wellness company in New York seeks a Strategic Partner Specialist to manage partnerships and enhance broker satisfaction. This full-time position requires expertise in B2B insurance support, active Property & Casualty License, and a proven track record in a call center environment. You will drive process improvements while supporting both brokers and direct customers. Competitive compensation and generous perks await passionate applicants dedicated to pet welfare.

Qualifications

• Minimum 2 years of dedicated B2B support experience.
• 3 years in a high-volume call center environment.
• Ability to manage complex issues independently.

Responsibilities

• Serve as the primary liaison for strategic partners.
• Resolve broker issues and enhance partner satisfaction.
• Support direct customers during low broker volumes.

Skills

B2B insurance support

Broker relationship management

Technical troubleshooting

Education

Active Property & Casualty Insurance Producer License

Job description

A leading pet wellness company in New York seeks a Strategic Partner Specialist to manage partnerships and enhance broker satisfaction. This full-time position requires expertise in B2B insurance support, active Property & Casualty License, and a proven track record in a call center environment. You will drive process improvements while supporting both brokers and direct customers. Competitive compensation and generous perks await passionate applicants dedicated to pet welfare.